Director, Customer Experience & HCP Engagement

Johnson & Johnson Co.; Pennsylvania; On-site; USD 180,000 - 240,000; Full time

Job summary

Johnson & Johnson is seeking a seasoned Director-level leader to drive the Customer Experience strategy for DePuy Synthes Orthopaedics in the United States. You will oversee a field-based team, cultivate relationships with AMCs, clinicians, and key thought leaders, and coordinate cross-functional efforts across Marketing, Medical Affairs, and Regulatory to deliver sustained business results.

You will partner with commercial leadership to develop national AMC strategies, governance, and

Qualifications

• Bachelor's degree required.
• 10+ years of relevant business experience.
• Experience with healthcare professionals (HCPs) and key opinion leaders (KOLs).

Responsibilities

• Lead the development and execution of a cross-functional customer engagement strategy for AMCs, KOLs, and HCPs.
• Establish governance and engagement frameworks across Marketing, R&D, Medical Affairs, Regulatory, and Health Economics.
• Coordinate field-based AMC relationships and drive national account engagement plans.
• Provide insights to senior leaders to inform priorities and resource allocation.
• Travel 20–40% as needed.

Skills

Brand Marketing

Marketing Strategy

Cross-functional Leadership

Data Analysis

Education

Bachelor's degree

Job description

Johnson & Johnson is seeking a seasoned Director-level leader to drive the Customer Experience strategy for DePuy Synthes Orthopaedics in the United States. You will oversee a field-based team, cultivate relationships with AMCs, clinicians, and key thought leaders, and coordinate cross-functional efforts across Marketing, Medical Affairs, and Regulatory to deliver sustained business results.

You will partner with commercial leadership to develop national AMC strategies, governance, and