Associate Director, KOL Management- Trauma

6029-MEDICAL DEVICE BUSINESS SERVICES, INC. Legal Entity; West Chester (Chester County); Remote; USD 122,000 - 213,000; Full time

Benefits offered by this job

401(k) plan

Long-term incentive program

Vacation benefits

Parental Leave

Job summary

Johnson & Johnson, a leader in MedTech and Orthopaedics, seeks an Associate Director – KOL Management to lead enterprise-wide customer engagement strategy across Marketing, R&D, and Medical Affairs. This role will establish governance, drive cross-functional alignment, and build trusted relationships with key healthcare professionals and thought leaders.

You will coordinate engagements, shape the strategy, and partner with regulatory, commercial, and education teams to deliver sustained business

Qualifications

• Bachelor's degree required.
• Minimum 7 years of relevant business experience.
• Experience engaging healthcare professionals (HCPs) and key opinion leaders (KOLs) is required.
• Ability to influence without authority and work with cross-functional teams.
• Strong stakeholder collaboration and negotiation skills.
• Experience in a matrix environment is preferred.

Responsibilities

• Lead development and execution of the thought leader engagement strategy with global and regional teams.
• Establish governance and engagement touchpoints between the business and thought leaders.
• Shape the KOL engagement strategy with cross-functional plans.
• Identify and maintain relationships with HCPs and define engagement activities.
• Develop and execute the commercial engagement plan and manage CRM tools.
• Support KOLs by triaging and coordinating requests across the organization.
• Collaborate cross-functionally to align external engagement strategies.
• Provide leadership insights to senior leaders to inform priorities and activities.
• Travel up to 50%.

Skills

KOL management

Cross-functional leadership

Influence without authority

Healthcare engagement

Negotiation skills

Education

Bachelor's degree

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Marketing Job Sub Function: Strategic Marketing Job Category: Professional All Job Posting Locations: Remote (US), West Chester, Pennsylvania, United States of America

Job Description: Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for an Associate Director – KOL Management. Customer Engagement Strategy | Thought Leader Engagement | Cross-Functional Leadership The Associate Director, KOL Management will lead the development and execution of an enterprise-wide customer engagement strategy that strengthens DePuy Synthes’ relationships with key healthcare professionals and thought leaders. This role will establish the governance, processes, and cross-functional alignment needed to coordinate customer engagement across Marketing, R&D, Clinical and Medical Affairs, Regulatory, Professional Education, Health Economics and Market Access, and other business functions. The successful candidate will bring extensive experience engaging healthcare professionals, influencing without authority, and translating customer insights into strategic priorities and coordinated execution. This role requires strong leadership, collaboration, negotiation, and change-management capabilities, along with a demonstrated ability to build trusted internal and external relationships and deliver sustained business results. The Associate Director, KOL Management will report to the Director, Customer Engagement.

Responsibilities

• Lead the development and execution of the thought leader engagement strategy developed with functional platform leaders across global and regional marketing, medical education, R&D and other corporate functions in support of DePuy Synthes Trauma & Extremities strategic plans and business objectives.
• Create a strategic framework and establish engagement governance (communication rhythm, stakeholder touchpoints, etc.) between the business and thought leaders.
• Lead and help shape the KOL engagement strategy, including an integrated cross-functional plan for contacts and activities.
• Identify, cultivate, and maintain professional relationships with health care professionals (HCPs) and define appropriate engagement activities.
• Develop and execute the commercial engagement plan and maintain relevant customer relationship management (CRM) tool.
• Support key opinion leaders (KOLs) by triaging and coordinating requests from across the organization.
• Partner cross-functionally to develop and execute aligned external engagement strategies across stakeholder groups.
• Provide leadership and insights to DePuy Synthes senior leaders to inform priorities, activities and thought leader engagements.
• This role may require 50% travel.

Qualifications

• A minimum of a Bachelor's degree is required
• A minimum of 7 years of relevant business experience is required
• Experience and success working with and interacting with health care professionals (HCPs) and key opinion leaders (KOLs) is required
• Ability to influence without authority and work with cross-functional teams in the development and delivery of brand strategic imperatives is required
• Demonstrated success of collaboration with critical internal and external stakeholders and substantial customer interface is required
• Track record of driving necessary strategic change to meet changing business needs is required
• Understands business processes, high negotiation skills and has passion to achieve sustained, superior results are required
• Strong background of regional execution, understanding KOL development and regulatory environment is highly preferred
• Experience successfully managing in a matrix environment is preferred

Required Skills and Preferred Skills

Required Skills: Preferred Skills:

Pay and Benefits

The anticipated base pay range for this position is : $122,000.00 - $212,750.00

Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program.

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year Caregiver Leave – 80 hours in a 52-week rolling period10 days Volunteer Leave – 32 hours per calendar year Military Spouse Time-Off – 80 hours per calendar year

On October 14, 2025, Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. It is anticipated following conclusion of the transaction, you would be an employee of DePuy Synthes, and your employment would be governed by Orthopaedics employment processes, programs, policies, and benefit plans. Details of any planned changes would be provided to you by Orthopaedics at an appropriate time and subject to any necessary consultation processes.

Equal Opportunity Employer

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

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