Director, Customer Experience & Thought Leader Engagement

Biopharma Careers; Chester (Delaware County); Presencial; USD 180.000 - 250.000; Jornada completa

Descripción de la vacante

Johnson & Johnson, a leader in health care innovation, seeks a Director, Customer Experience for DePuy Synthes in the AO North America region. This role drives an enterprise-wide customer engagement strategy with academia, KOLs, and healthcare professionals, coordinating across Marketing, R&D, Medical Affairs, Regulatory, and Health Economics.

Reporting to the VP, Trauma & Extremities, the executive will build governance, lead a field-based team, and shape AMC networks while traveling up to 40%

Formación

• Bachelor's degree required; business or life sciences background preferred.
• 10+ years of relevant business experience with HCPs/KOLs.
• Ability to influence without authority and work with cross-functional teams.

Responsabilidades

• Lead the development and execution of the enterprise-wide customer engagement strategy across Marketing, R&D, Clinical and Medical Affairs, Regulatory, and other functions.
• Oversee field-based teams for AMC relationships and account engagement with AMCs, residents, and fellows.
• Establish governance, processes, and alignment for customer engagement across functions.
• Provide leadership and insights to senior leaders to inform priorities and engagements.
• Travel 20-40% as required.

Conocimientos

Bachelor level degree or higher

Cross-functional collaboration

Influence without authority

Strategic thinking

Leadership in matrix organizations

Healthcare stakeholder engagement

KOL engagement

Negotiation

Educación

Bachelor's degree

Herramientas

CRM systems

Descripción del empleo

Johnson & Johnson, a leader in health care innovation, seeks a Director, Customer Experience for DePuy Synthes in the AO North America region. This role drives an enterprise-wide customer engagement strategy with academia, KOLs, and healthcare professionals, coordinating across Marketing, R&D, Medical Affairs, Regulatory, and Health Economics.

Reporting to the VP, Trauma & Extremities, the executive will build governance, lead a field-based team, and shape AMC networks while traveling up to 40%