Director of Customer Engineering, Property Tax

Tryavalara; Durham (NC); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Diversity and inclusion initiatives

Job summary

Tryavalara is seeking a Director of Customer Engineering in Durham, North Carolina, to lead the technical engineering function for Avalara Property Tax. This role involves overseeing complex integrations and establishing operating standards to enhance customer experience.

The ideal candidate will have over a decade of experience in enterprise SaaS and strong leadership skills. Join us to innovate in tax compliance using AI technologies while serving as the technical bridge between customers and partners.

Qualifications

• 10+ years in enterprise SaaS, customer engineering, or solution architecture.
• 5+ years of leadership experience in a matrixed organization.
• Proven experience with complex customer-facing technical engagements.

Responsibilities

• Lead the Customer Engineering function and establish operating standards.
• Guide complex integrations and define architecture review practices.
• Drive innovation using AI-enabled prototyping and tools.

Skills

Customer engineering

Solution architecture

Technical leadership

API integrations

Stakeholder management

Education

Bachelor's degree in Computer Science or related field

Tools

Snowflake

MCP servers

ERP connectors

AI-enabled development tools

Job description

Tryavalara is seeking a Director of Customer Engineering in Durham, North Carolina, to lead the technical engineering function for Avalara Property Tax. This role involves overseeing complex integrations and establishing operating standards to enhance customer experience.

The ideal candidate will have over a decade of experience in enterprise SaaS and strong leadership skills. Join us to innovate in tax compliance using AI technologies while serving as the technical bridge between customers and partners.