Director, Customer Engagement (Fully Remote)

E Source; United States; Remote; USD 180.000 - 280.000; Vollzeit

Benefits dieser Stelle

Annual bonus

Excellent benefits

Flexible time off

Remote work (50% travel)

Zusammenfassung

E Source is a collaborative, curious team of 450+ across US/Canada, focused on research, data analytics, and technology for the utility industry.

Lead CX projects to improve utility customer experiences; partner with sales to scope solutions and lead client workshops; drive cross-functional collaboration with product, operations, and delivery teams.

Qualifikationen

• 15+ years consulting experience with utility or energy focus.
• Expertise in meter-to-cash and customer operations.

Aufgaben

• Lead CX projects to improve utility customer experiences.
• Partner with sales to scope solutions and lead client workshops.

Kenntnisse

Consulting experience

Meter-to-Cash

Customer operations

Jobbeschreibung

• Lead CX projects to improve utility customer experiences.
• Partner with sales to scope solutions and lead client workshops.

What You'll Bring:

• 15+ years consulting experience, including utility or energy.
• Expertise in meter-to-cash and customer operations.

What We Offer:

• Competitive salary and annual bonus, plus excellent benefits.
• Flexible time off and remote work with 50% travel.

Who We Are:

• E Source is a collaborative, curious team of 450+ across US/Canada.

E Source

E Source is a research, data/analytics, and technology focused professional services firm specializing in the utility industry across the US and Canada. With 450+ employees, the company values clarity, substance, collaboration, and deep knowledge of energy systems.