Director, Customer Development Integration—Remote

Kimberly-Clark Corporation; United States; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Flexible work model

401(k) and Profit Sharing

Job summary

Kimberly-Clark is seeking a Director, Customer Development Integration Management Office (IMO) to lead the NA integration agenda across Customer Development and enable functions. You will own the integrated roadmap, governance, risk, and reporting, and partner with senior leaders to align priorities.

The role requires 7+ years of experience in customer development, transformation, or program management, with a track record in large-scale cross-functional initiatives and executive communication.

Qualifications

• Bachelor's degree required; MBA or relevant advanced degree preferred.
• 7+ years of business experience in customer development, digital commerce, integration management, strategy, transformation, program management, or related fields.
• Experience leading complex, cross-functional initiatives within a large organization.
• Experience with large-scale integration, transformation, organizational change, or business process initiatives strongly preferred.
• Management consulting, corporate strategy, IMO/PMI, CPG, retail, or commercial experience preferred.
• Demonstrated ability to work with and influence senior leaders.
• Expected commitment period: November 2026 through December 31, 2027.

Responsibilities

• Integration Leadership: Lead the Customer Development integration roadmap across workstreams, ensuring clear milestones, ownership, dependencies, and outcomes.
• Governance & Execution: Establish and manage IMO governance, operating rhythms, leadership reviews, and escalation processes; drive accountability against commitments.
• Strategic Problem Solving: Structure and solve complex integration challenges, develop fact-based recommendations, and support critical leadership decisions.
• Cross-Functional Coordination: Manage dependencies across Customer Development and enabling functions and ensure alignment with the broader North America integration.
• Risk & Issue Management: Proactively identify and resolve risks, resource constraints, execution gaps, and cross-workstream issues.
• Business Readiness & Change: Coordinate organizational, process, system, customer, and ways-of-working readiness across major integration milestones.
• Executive Reporting: Provide clear visibility to integration progress, risks, decisions, and areas requiring leadership intervention.
• Stakeholder Leadership: Independently engage and influence senior stakeholders across both organizations to maintain alignment and integration momentum.
• Customer & Commercial Perspective: Brings a strong understanding of customer needs, retailer dynamics, and Customer Development priorities; ensures integration decisions consider customer impact and protect continuity of customer relationships.
• Strategic & Structured Problem Solving: Brings structure to complex and ambiguous problems and develops clear paths forward.
• Program Management: Demonstrated ability to lead complex, cross-functional programs with multiple workstreams and interdependencies.
• Executive Communication: Strong written, verbal, presentation, and PowerPoint skills with the ability to synthesize complex information for senior leaders.
• Business Judgment: Strong understanding of business risks, opportunities, and tradeoffs and the ability to drive sound decisions.
• Influence & Stakeholder Management: Builds alignment and drives accountability across senior stakeholders without direct authority.
• Change Leadership: Understands organizational dynamics and can translate integration decisions into successful business adoption.
• Commercial Acumen: Strong understanding of CPG, retail, customers, and commercial organizations.
• Agility & Ownership: Highly motivated self-starter who operates effectively in a fast-paced environment with evolving priorities.
• Collaboration: Proven ability to work effectively across functions and organizations.

Skills

Cross-functional leadership

Strategic problem solving

Executive communication

Change leadership

Influence & stakeholder management

Education

Bachelor's degree

MBA or advanced degree preferred

Tools

PowerPoint

Job description

Kimberly-Clark is seeking a Director, Customer Development Integration Management Office (IMO) to lead the NA integration agenda across Customer Development and enable functions. You will own the integrated roadmap, governance, risk, and reporting, and partner with senior leaders to align priorities.

The role requires 7+ years of experience in customer development, transformation, or program management, with a track record in large-scale cross-functional initiatives and executive communication.