Director, Customer Development Integration Management Office (IMO)

Kimberly-Clark USA, LLC; United States; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Flexible work model

401(k) and Profit Sharing

Job summary

Kimberly-Clark is seeking a Director, Customer Development Integration Management Office (IMO) to lead the NA integration agenda across Customer Development and enable functions. You will own the integrated roadmap, governance, risk, and reporting, and partner with senior leaders to align priorities.

The role requires 7+ years of experience in customer development, transformation, or program management, with a track record in large-scale cross-functional initiatives and executive communication.

Qualifications

• Bachelor's degree required; MBA or relevant advanced degree preferred.
• 7+ years of business experience in customer development, digital commerce, integration management, strategy, transformation, program management, or related fields.
• Experience leading complex, cross-functional initiatives within a large organization.
• Experience with large-scale integration, transformation, organizational change, or business process initiatives strongly preferred.
• Management consulting, corporate strategy, IMO/PMI, CPG, retail, or commercial experience preferred.
• Demonstrated ability to work with and influence senior leaders.
• Expected commitment period: November 2026 through December 31, 2027.

Responsibilities

• Integration Leadership: Lead the Customer Development integration roadmap across workstreams, ensuring clear milestones, ownership, dependencies, and outcomes.
• Governance & Execution: Establish and manage IMO governance, operating rhythms, leadership reviews, and escalation processes; drive accountability against commitments.
• Strategic Problem Solving: Structure and solve complex integration challenges, develop fact-based recommendations, and support critical leadership decisions.
• Cross-Functional Coordination: Manage dependencies across Customer Development and enabling functions and ensure alignment with the broader North America integration.
• Risk & Issue Management: Proactively identify and resolve risks, resource constraints, execution gaps, and cross-workstream issues.
• Business Readiness & Change: Coordinate organizational, process, system, customer, and ways-of-working readiness across major integration milestones.
• Executive Reporting: Provide clear visibility to integration progress, risks, decisions, and areas requiring leadership intervention.
• Stakeholder Leadership: Independently engage and influence senior stakeholders across both organizations to maintain alignment and integration momentum.
• Customer & Commercial Perspective: Brings a strong understanding of customer needs, retailer dynamics, and Customer Development priorities; ensures integration decisions consider customer impact and protect continuity of customer relationships.
• Strategic & Structured Problem Solving: Brings structure to complex and ambiguous problems and develops clear paths forward.
• Program Management: Demonstrated ability to lead complex, cross-functional programs with multiple workstreams and interdependencies.
• Executive Communication: Strong written, verbal, presentation, and PowerPoint skills with the ability to synthesize complex information for senior leaders.
• Business Judgment: Strong understanding of business risks, opportunities, and tradeoffs and the ability to drive sound decisions.
• Influence & Stakeholder Management: Builds alignment and drives accountability across senior stakeholders without direct authority.
• Change Leadership: Understands organizational dynamics and can translate integration decisions into successful business adoption.
• Commercial Acumen: Strong understanding of CPG, retail, customers, and commercial organizations.
• Agility & Ownership: Highly motivated self-starter who operates effectively in a fast-paced environment with evolving priorities.
• Collaboration: Proven ability to work effectively across functions and organizations.

Skills

Cross-functional leadership

Strategic problem solving

Executive communication

Change leadership

Influence & stakeholder management

Education

Bachelor's degree

MBA or advanced degree preferred

Tools

PowerPoint

Job description

Director, Customer Development Integration Management Office (IMO) Job Description

Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional®. At Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact. You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

The Director, Customer Development Integration Management Office (IMO) is responsible for leading the North America Customer Development integration agenda. This role serves as the central integration lead across Customer Development workstreams and a key connector to the broader Integration Management Office. The Director will own the integrated Customer Development roadmap, governance, risk and dependency management, business readiness, and leadership reporting.

The role will independently partner with senior leaders across Customer Development, DCC, Finance, Supply Chain, DTS, RGM, Customer Logistics, and other functions to drive alignment, resolve critical issues, and ensure integration priorities are delivered.

Job responsibilities include:

• Integration Leadership: Lead the Customer Development integration roadmap across workstreams, ensuring clear milestones, ownership, dependencies, and outcomes.
• Governance & Execution: Establish and manage IMO governance, operating rhythms, leadership reviews, and escalation processes; drive accountability against commitments.
• Strategic Problem Solving: Structure and solve complex integration challenges, develop fact-based recommendations, and support critical leadership decisions.
• Cross-Functional Coordination: Manage dependencies across Customer Development and enabling functions and ensure alignment with the broader North America integration.
• Risk & Issue Management: Proactively identify and resolve risks, resource constraints, execution gaps, and cross-workstream issues.
• Business Readiness & Change: Coordinate organizational, process, system, customer, and ways‑of‑working readiness across major integration milestones.
• Executive Reporting: Provide clear visibility to integration progress, risks, decisions, and areas requiring leadership intervention.
• Stakeholder Leadership: Independently engage and influence senior stakeholders across both organizations to maintain alignment and integration momentum.
• Customer & Commercial Perspective: Brings a strong understanding of customer needs, retailer dynamics, and Customer Development priorities; ensures integration decisions consider customer impact and protect continuity of customer relationships.
• Strategic & Structured Problem Solving: Brings structure to complex and ambiguous problems and develops clear paths forward.
• Program Management: Demonstrated ability to lead complex, cross‑functional programs with multiple workstreams and interdependencies.
• Executive Communication: Strong written, verbal, presentation, and PowerPoint skills with the ability to synthesize complex information for senior leaders.
• Business Judgment: Strong understanding of business risks, opportunities, and tradeoffs and the ability to drive sound decisions.
• Influence & Stakeholder Management: Builds alignment and drives accountability across senior stakeholders without direct authority.
• Change Leadership: Understands organizational dynamics and can translate integration decisions into successful business adoption.
• Commercial Acumen: Strong understanding of CPG, retail, customers, and commercial organizations.
• Agility & Ownership: Highly motivated self‑starter who operates effectively in a fast‑paced environment with evolving priorities.
• Collaboration: Proven ability to work effectively across functions and organizations.

Qualifications:

• Bachelor's degree required; MBA or relevant advanced degree preferred.
• 7+ years of business experience in customer development, digital commerce, integration management, strategy, transformation, program management, or related fields.
• Experience leading complex, cross‑functional initiatives within a large organization.
• Experience with large‑scale integration, transformation, organizational change, or business process initiatives strongly preferred.
• Management consulting, corporate strategy, IMO/PMI, CPG, retail, or commercial experience preferred.
• Demonstrated ability to work with and influence senior leaders.
• Expected commitment period: November 2026 through December 31, 2027.

Total Benefits

• We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful.
• If you're looking for a rewarding career with a company that cares about its employees, then Kimberly-Clark is the place for you.
• We believe great work happens when people come together with purpose.
• We offer a flexible work model that blends remote work with intentional in‑person collaboration — helping you connect, grow, and innovate while maintaining the balance you value.
• Along with base pay, this position offers eligibility for a target bonus and a comprehensive benefits suite, including our 401(k) and Profit Sharing plan.

Location and Employment Details

• Primary Location USA-REMOTE
• Additional Locations Worker Type Employee Worker Sub-Type Regular Time Type Full time
• Worker Type Employee
• Worker Sub-Type Regular Time Type Full time

Kimberly‑Clark Brands

Kimberly‑Clark and its trusted brands, including Huggies, Kleenex, Scott, Kotex, Cottonelle, Poise, Depend, Andrex, Pull‑Ups, GoodNites, Intimus, Neve, Plenitud, Sweety, Softex, Viva and WypAll, are an indispensable part of life for people in more than 175countries by helping individuals experience more of what's important to them.

Equal Opportunity Statement

We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. Employment is subject to verification of local policies. Employment is subject to verification of pre‑screening tests which may include drug screening, background check, and DMV check. Veterans and members of the Reserve and Guard are highly encouraged to apply. Kimberly‑Clark will support in‑country relocation for the chosen candidate for the role. The benefits provided will be per the terms of Kimberly‑Clark’s applicable mobility policies. The benefits/policy provided will be decided at Kimberly‑Clark’s sole discretion.

Compensation

Salary Range: – USD At Kimberly‑Clark, pay is just one aspect of our total rewards package, which also includes a variety of benefits and opportunities to achieve, thrive and grow.