Director, Customer Development Integration Management Office (IMO)

Ladders; United States; Remote; USD 150,000 - 180,000; Full time

Benefits offered by this job

Flexible work model

Career development support

Job summary

Ladders is seeking a Director, Customer Development Integration Management Office (IMO) to guide a complex integration program within the Food & Beverages space. You will align multiple workstreams, milestones, and executive decisions in a remote-first environment.

The successful candidate will establish governance, operating cadences, and risk management, turning ambiguity into actionable, fact-based recommendations for senior leadership.

Qualifications

• Bachelor's degree required; MBA or relevant advanced degree preferred.
• 7+ years of experience in customer development, digital commerce, integration management, or related fields.
• Proven track record in leading complex, cross-functional initiatives within large organizations.
• Experience with large-scale integration, transformation, or business process initiatives strongly preferred.
• Demonstrated ability to influence and work with senior leaders.

Responsibilities

• Lead the customer development integration roadmap across workstreams, ensuring clear milestones and outcomes.
• Establish and manage governance, operating rhythms, and escalation processes for the IMO.
• Structure and solve complex integration challenges, providing fact-based recommendations.
• Manage dependencies across Customer Development and ensure alignment with broader integration efforts.
• Proactively identify and resolve risks and execution gaps across workstreams.
• Coordinate organizational readiness across major integration milestones.
• Provide visibility to integration progress and areas requiring leadership intervention.

Skills

7+ years experience in customer dev, e

Cross-functional leadership

Leading complex initiatives

Influence with senior leaders

Education

Bachelor's degree

MBA or advanced degree preferred

Job description

For our client, we are seeking a Director, Customer Development Integration Management Office (IMO) to join the team of a leader in the Food & Beverages space.

This role will guide a complex integration program that brings together multiple workstreams within Customer Development and ensures the organization stays aligned to key milestones, decisions, and outcomes.

The director will establish governance, operating cadences, and escalation paths while helping senior leaders navigate risks, dependencies, and readiness requirements across the broader integration effort.

A strong candidate will bring a structured, cross-functional approach to transformation work and the ability to turn ambiguity into clear, fact-based recommendations that support execution.

Location: Remote

Compensation: $150,000 – $180,000 annually

Responsibilities

• Lead the customer development integration roadmap across workstreams, ensuring clear milestones and outcomes
• Establish and manage governance, operating rhythms, and escalation processes for the IMO
• Structure and solve complex integration challenges, providing fact-based recommendations
• Manage dependencies across Customer Development and ensure alignment with broader integration efforts
• Proactively identify and resolve risks and execution gaps across workstreams
• Coordinate organizational readiness across major integration milestones
• Provide visibility to integration progress and areas requiring leadership intervention

Qualifications

• Bachelor's degree required; MBA or relevant advanced degree preferred
• 7+ years of experience in customer development, digital commerce, integration management, or related fields
• Proven track record in leading complex, cross-functional initiatives within large organizations
• Experience with large-scale integration, transformation, or business process initiatives strongly preferred
• Demonstrated ability to influence and work with senior leaders

Benefits

• Flexible work model blending remote work with in-person collaboration
• Commitment to employee resources and support for career success

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.