Director, Customer Development Integration Leader

Kimberly-Clark USA; United States; On-site; USD 180,000 - 240,000; Full time

Job summary

Kimberly-Clark is seeking a Director for Customer Development Integration Management Office (IMO) to lead the cross-functional integration across Customer Development workstreams. You’ll own the integrated roadmap, governance, risk management, and leadership reporting, partnering with senior leaders across multiple functions to drive alignment and deliver prioritized integrations.

The role demands a strong customer perspective, strategic execution, and program management prowess to translate

Qualifications

• Bachelor’s degree required; MBA or relevant advanced degree preferred.
• 7+ years of business experience in customer development, digital commerce, integration management, strategy, transformation, program management, or related fields.
• Experience leading complex, cross-functional initiatives within a large organization.
• Experience with large-scale integration, transformation, organizational change.

Responsibilities

• Lead the Customer Development integration roadmap across workstreams with clear milestones, ownership, dependencies, and outcomes.
• Establish and manage IMO governance, operating rhythms, leadership reviews, and escalation processes; drive accountability against commitments.
• Structure and solve complex integration challenges with fact-based recommendations for leadership decisions.
• Manage dependencies across Customer Development and enabling functions to align with North America integration.
• Proactively identify and resolve risks, resource constraints, execution gaps, and cross-workstream issues.
• Coordinate organizational, process, system, customer, and ways-of-working readiness across major milestones.
• Provide clear visibility to integration progress, risks, decisions, and areas needing leadership intervention.
• Engage senior stakeholders to maintain alignment and momentum across the organizations.
• Bring a strong understanding of customer needs, retailer dynamics, and customer development priorities to integration decisions.

Skills

Cross-functional leadership

Program management

Strategic problem solving

Executive communication

Influence & stakeholder management

Change leadership

Commercial acumen

Collaboration

Agility & ownership

Education

Bachelor’s degree

MBA or advanced degree

Job description

Kimberly-Clark is seeking a Director for Customer Development Integration Management Office (IMO) to lead the cross-functional integration across Customer Development workstreams. You’ll own the integrated roadmap, governance, risk management, and leadership reporting, partnering with senior leaders across multiple functions to drive alignment and deliver prioritized integrations.

The role demands a strong customer perspective, strategic execution, and program management prowess to translate