Director, CS Ops & Enablement

Bazeta; Houston (TX); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Tekmetric seeks a Director of Customer Success Operations to lead the operational engine behind a ~70-person onboarding and CS team. You’ll own analytics, standing up enablement programs, and hands-on process design, with future hiring to scale the team.

This builder role reports to the VP of Onboarding & Professional Services and sits at the intersection of data, tooling, and performance. In this role you’ll drive metrics across onboarding, supervise the rollout of new product releases, systems

Responsibilities

• Own the metrics and reporting layer for the onboarding org.
• Identify friction points and opportunities through product usage data and reporting.
• Design and implement enablement programs for COMs and managers.

Job description

Tekmetric seeks a Director of Customer Success Operations to lead the operational engine behind a ~70-person onboarding and CS team. You’ll own analytics, standing up enablement programs, and hands-on process design, with future hiring to scale the team.

This builder role reports to the VP of Onboarding & Professional Services and sits at the intersection of data, tooling, and performance. In this role you’ll drive metrics across onboarding, supervise the rollout of new product releases, systems