Director, CS — Cybersecurity Growth (Remote)

Semperis; United States; Hybrid; USD 160,000 - 220,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Semperis is seeking a Director of Customer Success to lead a regional CS team across the Western US in a hybrid work model, focusing on identity-security outcomes and executive engagement.

This senior, people-led role drives adoption, renewal readiness, and customer value by partnering with Sales, Product, and Technical Delivery to ensure measurable outcomes in a fast-growing cybersecurity SaaS environment.

Qualifications

• 3+ years leading and developing high-performing CS, TAM, or related post-sale teams.
• Experience in B2B SaaS, cybersecurity, or infrastructure software.
• Proven ability to improve retention, renewal readiness, adoption, and customer health.

Responsibilities

• Own regional execution, translate CS priorities into team goals and rhythms.
• Lead team performance against GRR, renewal attainment, and portfolio health.
• Coach CS teams to adoption, value realization, and executive engagement.
• Collaborate with Sales, Renewals, Product, and Technical Delivery for outcomes.
• Maintain servicing discipline with portfolio reviews and development planning.

Skills

Leadership

Cybersecurity

Identity security

Enterprise SaaS

Executive engagement

Sales collaboration

Tools

Salesforce

TaskRay

Job description

Semperis is seeking a Director of Customer Success to lead a regional CS team across the Western US in a hybrid work model, focusing on identity-security outcomes and executive engagement.

This senior, people-led role drives adoption, renewal readiness, and customer value by partnering with Sales, Product, and Technical Delivery to ensure measurable outcomes in a fast-growing cybersecurity SaaS environment.