Cybersecurity Customer Success Manager — Drive SMB Growth

Semperis; Austin (TX); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Semperis is seeking a results-driven Customer Success Manager to oversee a Book of Business of ~50 SMB customers, guiding onboarding, implementation, upsell, and renewals. You will foster strong relationships, monitor health metrics, and collaborate with Product to drive product improvements.

You will present security-focused value to CISOs and IT leaders, translate telemetry into business outcomes, and lead training to maximize product adoption across client accounts.

Qualifications

• 3+ years’ experience in a customer-facing role in a cybersecurity SaaS company.
• Ability to explain complex threats or product value to executives and technical stakeholders.
• Storytelling with data to translate telemetry and risk metrics into business impact.

Responsibilities

• Design success plans for 50 SMB customers across onboarding, implementation, upsell, and renewal.
• Track and report customer health, satisfaction, retention, and growth metrics.
• Gather customer feedback and partner with Product to influence roadmap and improvements.
• Lead training sessions to ensure wide product adoption and measurable impact.
• Maintain accurate records to enable personalized customer interactions across teams.
• Develop ongoing customer development programs, health checks, and workshops.
• Identify customer references and contribute to case studies.

Skills

Customer Success

Executive communication

Data storytelling

Program management

Security SaaS

Relationship building

Onboarding

Renewals

Tools

SFDC

Active Directory

Job description

Semperis is seeking a results-driven Customer Success Manager to oversee a Book of Business of ~50 SMB customers, guiding onboarding, implementation, upsell, and renewals. You will foster strong relationships, monitor health metrics, and collaborate with Product to drive product improvements.

You will present security-focused value to CISOs and IT leaders, translate telemetry into business outcomes, and lead training to maximize product adoption across client accounts.