Director, Cross‑Border Payments Product Strategy

Citi; New York (NY); Hybrid; USD 196,000 - 274,000; Full time

Job summary

Citi Singapore is seeking a Director for Cross Border Payments within Transaction Banking. Lead the product agenda across Asia South and JANA, shaping client value propositions and driving growth in cross-border payments.

The role is based in Singapore and offers a hybrid work arrangement. The ideal candidate brings 15+ years in payments, deep knowledge of FX, SWIFT, and cash management, plus strong leadership and collaboration across sales, technology, and operations to deliver innovative

Qualifications

• 15+ years of experience in payments, cash management, SWIFT, FX, ecommerce, and emerging payment flows.
• Knowledge of product management disciplines.
• Strong execution bias and experience leading cross-functional teams to define and achieve high value business goals.
• Demonstrated experience driving business innovation, leveraging management information, and data analytics to drive results.
• Demonstrated knowledge of product development, financial acumen, and investment processes.
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate.
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.
• Demonstrated problem-solving and decision-making skills.
• Demonstrated analytical and influencing skills.
• Consistently demonstrates clear and concise written and verbal communication.

Responsibilities

• Conceptualize and drive client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred partner status with Citi’s clients.
• Supervise day-to-day product management including product delivery, client experience and client communication strategies as well as help the broader teams prioritize, negotiate, and remove obstacles to achieve business results and drive consistency of the offering.
• Drive the product commercialization across the client segments, clusters, and partner with global product to ensure we continue to improve and strengthen our capabilities, defend existing flows and attract new clients/flows.
• Collaborate with Markets partners to grow transactional FX flows by focusing on conceptualizing and executing targeted initiatives and bundled solutions by client segment and country.
• Partner and collaborate with variety of stakeholders across the organization including sales, coverage, FX, operations, technology, and other functional partners to strengthen the product delivery, streamline processes, drive operational excellence and maintain a strong risk and control environment.
• Appropriately assess risk when business decisions are made and apply sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Build credible and trusting relationships with network partners internally and promote business ties with external industry stakeholders.

Skills

Payments knowledge

Product management

Data analytics

Cross-functional leadership

Communication skills

Analytical thinking

Education

Bachelor's degree or equivalent experience

Master’s degree is Good to Have

Job description

Citi Singapore is seeking a Director for Cross Border Payments within Transaction Banking. Lead the product agenda across Asia South and JANA, shaping client value propositions and driving growth in cross-border payments.

The role is based in Singapore and offers a hybrid work arrangement. The ideal candidate brings 15+ years in payments, deep knowledge of FX, SWIFT, and cash management, plus strong leadership and collaboration across sales, technology, and operations to deliver innovative