Director, Content Operations & Delivery Excellence

Bristol Myers Squibb; Princeton (NJ); On-site; USD 163,000 - 197,000; Full time

Benefits offered by this job

Wellbeing support

Retirement and financial protection

Insurance offerings (medical, dental,

Job summary

Bristol Myers Squibb in Princeton, NJ seeks an Associate Director of Content Operations & Delivery to lead end-to-end marketing execution, governance, and content delivery excellence across therapeutic-area brands.

You will manage a team of senior managers and external partners, drive AI-enabled capabilities, ensure launch readiness, and optimize portfolio delivery while maintaining strong governance and financial stewardship.

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• Minimum 5 years of leadership experience across omnichannel marketing execution management, content operations, digital strategy, or in commercial excellence functions, including delivery, people leadership and organizational management responsibilities.
• Demonstrated success leading complex TA portfolios, operating model transformation, governance frameworks, and cross-functional initiatives that drive measurable business outcomes.
• Proven ability to lead and develop high-performing teams while influencing senior stakeholders across matrix organizations.
• Deep understanding of pharmaceutical commercialization, omnichannel engagement, product launches, and MLR review processes.
• Significant experience overseeing agency and vendor partnerships, including governance, performance management, financial stewardship, and operational excellence.
• Demonstrated ability to drive innovation, AI adoption, continuous improvement, and organizational change in complex environments.
• Strong executive presence, strategic mindset, and ability to lead through ambiguity while delivering results in a fast-paced, matrixed organization.
• Working knowledge of the content operating models, content taxonomy, DAM/library systems, and modular/reusable content practices.
• Experience with Adobe platforms (such as Workfront), Veeva Vault, Veeva CRM and Salesforce
• Demonstrated experience identifying, designing, and implementing creative process improvements is required.

Responsibilities

• Lead the evolution of the therapeutic area content operating model, driving transformational initiatives that improve scalability, efficiency, compliance, and business impact.
• Establish and govern portfolio-wide operating frameworks, decision rights, performance standards, and escalation pathways to ensure consistent execution and accountability.
• Champion adoption of innovative operation capabilities, including AI-enabled solutions, automation, and content reuse strategies, to accelerate organizational maturity and operational excellence.
• Provide delivery leadership and end-to-end accountability for the assigned therapeutic area end to end content execution, ensuring delivery excellence, financial stewardship, and achievement of business objectives.
• Direct enterprise cohesive planning, prioritization, resource allocation, capacity management across launch, priority, and growth brands to optimize execution and team performance and business outcomes.
• Lead launch readiness and enterprise content delivery, ensuring seamless execution from strategy translation through deployment, optimization, and measurement.
• Drive performance through proactive risk management, data-driven decision-making, and continuous improvement of quality, speed, and operational effectiveness.
• Provide strategic oversight of agency, production, and outsourced service partnerships, ensuring alignment with portfolio priorities and enterprise objectives.
• Establish and lead vendor governance frameworks for assigned TAs, including performance management, service-level accountability, business reviews, and continuous improvement programs.
• Drive accountability for quality, compliance, innovation, delivery performance, and financial stewardship across the partner ecosystem.
• Cultivate executive-level partner relationships and optimize the vendor landscape to enhance scalability, operational agility, and business value.
• Lead, inspire, and develop a high-performing teams (internal & external), fostering a culture of accountability, collaboration, innovation, and continuous learning.
• Empower brand leads and cross functional teams to navigate change, strengthen business acumen, and drive excellence in strategic execution and decision-making.
• Create an inclusive and engaging environment that attracts, develops, and retains top talent while advancing organizational effectiveness.

Skills

Leadership experience

Omnichannel marketing

Content operations

Digital strategy

Cross-functional collaboration

AI adoption

Education

Bachelor’s degree

Advanced degree preferred

Tools

Adobe Workfront

Veeva Vault

Veeva CRM

Salesforce

Job description

Bristol Myers Squibb in Princeton, NJ seeks an Associate Director of Content Operations & Delivery to lead end-to-end marketing execution, governance, and content delivery excellence across therapeutic-area brands.

You will manage a team of senior managers and external partners, drive AI-enabled capabilities, ensure launch readiness, and optimize portfolio delivery while maintaining strong governance and financial stewardship.