Director, Consumer Data Intelligence & Knowledge Graph

Northwestern Medicine group; Chicago (IL); Presencial; USD 122.000 - 158.000; Jornada completa

Descripción de la vacante

Northwestern Medicine is seeking a Director of Information Services who will lead Consumer Data & Intelligence, including governance of the knowledge graph and data capabilities powering NM.org. The role requires strong experience in taxonomy, ontology management, and data-enabled product development in a consumer digital environment.

The candidate will drive cross-functional collaboration across product, design, analytics, and technology to transform digital care delivery and improve

Formación

• Bachelor's degree or equivalent experience required.
• Minimum 8 years industry experience.
• Solid understanding and knowledge of healthcare delivery and operations.
• Excellent verbal and written communication skills.
• Outstanding coordination, facilitation, consultation and conflict resolution skills.
• Ability to work in a complex, cross-organizational system.
• Demonstrated analysis and problem-solving skills.

Responsabilidades

• Owning governance, strategy, and lifecycle management for taxonomy and ontology that power NM.org’s knowledge graph and consumer-facing information architecture.
• Leading consumer data and intelligence capabilities that connect content, search, journey behavior, access performance, and scheduling data into usable insights for product teams and care model leaders.
• Using consumer insights, access performance data, behavioral analytics, demand signals, and digital journey performance to identify opportunity areas and inform product development.
• Advancing content intelligence capabilities that improve findability, answer quality, personalization, and performance across consumer digital experiences, including support for SEO, GEO, and AEO use cases.
• Establishing operating models, governance, stewardship, and intake processes that align product, content, access, clinical, marketing, communications, legal, compliance, analytics, and technology partners around trusted consumer data and shared digital care outcomes.
• Maximizing engagement and productivity of cross-functional teams to improve knowledge graph maturity, data quality, and measurable digital care growth.

Educación

Bachelor's degree or equivalent experience

Descripción del empleo

Northwestern Medicine is seeking a Director of Information Services who will lead Consumer Data & Intelligence, including governance of the knowledge graph and data capabilities powering NM.org. The role requires strong experience in taxonomy, ontology management, and data-enabled product development in a consumer digital environment.

The candidate will drive cross-functional collaboration across product, design, analytics, and technology to transform digital care delivery and improve