Director, Concierge Product Design & Experience

Capital One; Chicago (IL); On-site; USD 210,000 - 239,000; Full time

Job summary

Capital One is seeking a Product Design Director to lead the Concierge Products team within Experience Design. This role guides the Velocity Black and other concierge experiences, shaping end-to-end native experiences for premium customers.

You will lead a cross-functional group of designers, researchers and engineers, defining design strategy and ensuring business impact and customer value while pushing creative boundaries.

Qualifications

• At least 8 years of experience in a product design role.
• At least 3 years of experience leading design teams.
• 10+ years of experience in product design role.
• 5+ years of experience leading design teams.
• Experience in a design toolkit that spans product design, service design, design strategy and content design.
• Experience leading product design teams operating across UX and UI, strategy, content and research from strategy through delivery to market.
• Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models.
• Experience working within a design system.
• Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions.
• Expertise with design and prototyping tools such as Figma.
• Experience managing an interdisciplinary design team.
• Proficiency in business case development, grounding product and user experience decisions to business value.
• Exceptional written and verbal communication skills.
• Exceptional interpersonal skills and relationship building across complex organizations.
• Exceptional people management and development skills.

Responsibilities

• Lead a cross-disciplinary team of designers and collaborate with research teams and Product and Tech leadership.
• Define and drive design strategy that informs the higher-level vision of the organization and aligns to business objectives.
• Oversee and optimize the use of tools, platforms, frameworks and design systems and enable artifacts like journey maps, blueprints, and prototypes.
• Present work across levels and job functions to influence senior stakeholders and achieve impactful results.
• Create conditions for an inclusive team environment and articulate a clear design vision.
• Champion voices of customers and partners to ensure business and customer outcomes are aligned.

Skills

Product design leadership

Team leadership

Cross-functional collaboration

Design systems

Figma

User-centered design

Prototyping

Business case development

Communication skills

People management

Tools

Figma

Job description

Capital One is seeking a Product Design Director to lead the Concierge Products team within Experience Design. This role guides the Velocity Black and other concierge experiences, shaping end-to-end native experiences for premium customers.

You will lead a cross-functional group of designers, researchers and engineers, defining design strategy and ensuring business impact and customer value while pushing creative boundaries.