Director, Commercial Lines — Remote Ops Leader

Insurance Office of America; Pleasanton (TX); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401K with match

Bonus potential

Career growth

Work-life balance

Job summary

Insurance Office of America is seeking a Director, Commercial Lines for remote leadership of national Commercial Lines operations. The role requires 5–7+ years in a large brokerage or agency, an active P&C license, and CPCU/CIC designation if possible.

The position emphasizes workflow standardization, operational scalability, and strategic advisory support to producers and leadership. The role offers fully remote work with Central Time Zone alignment, with potential hybrid onsite

Qualifications

• 5–7+ years of Commercial Lines operational leadership in a large brokerage/agency.
• Active P&C license and CPCU/CIC designation (or equivalent).
• Experience with workflow standardization and process improvement.
• Strong communication and stakeholder management skills.

Responsibilities

• Develop and execute Commercial Lines strategy with leadership.
• Drive workflow standardization and operational excellence across the organization.
• Lead capacity planning and workforce optimization initiatives.
• Support M&A integration and operational transformation efforts.
• Promote EPIC utilization and reporting tools to improve performance.

Skills

Leadership

Operational excellence

Stakeholder management

Change leadership

Problem solving

Education

Active Property & Casualty License

CPCU/CIC designation

Tools

EPIC

Job description

Insurance Office of America is seeking a Director, Commercial Lines for remote leadership of national Commercial Lines operations. The role requires 5–7+ years in a large brokerage or agency, an active P&C license, and CPCU/CIC designation if possible.

The position emphasizes workflow standardization, operational scalability, and strategic advisory support to producers and leadership. The role offers fully remote work with Central Time Zone alignment, with potential hybrid onsite