Director, Commerce

Jobtailor; United States; Hybrid; USD 180,000 - 230,000; Full time

Job summary

Flywheel Digital is seeking a senior leader to build and deepen executive client relationships, drive incremental value, and oversee multiple client teams. You will guide strategy, scale operations, and represent the Flywheel brand through market insights, training, and events.

Ideal candidates bring 8+ years in ecommerce, deep knowledge of commerce fundamentals, and proven leadership with executive-level influence. A hybrid work setup and travel may be required to meet client needs.

Qualifications

• 8+ years of eCommerce experience in digital commerce retailers & intermediaries or similar industry/role.
• Expert knowledge of Commerce fundamentals, including search, display, video, content, and promotion.
• Ability to prioritize in a fast-paced environment with competing internal and external priorities.
• Team management experience with leadership, mentoring, and coaching skills.
• Strong business acumen, problem-solving, and analytical skills.
• Excellent communication and organizational skills.
• Results-driven with strong customer focus.
• Experience presenting and influencing at Executive level.
• Ability to quickly adapt to changing environments.
• Bias for action and ability to achieve objectives with energy and tenacity.
• Proactive and independently motivated.
• Background check required; US work authorization via E-Verify.

Responsibilities

• Build and maintain strong executive client relationships and foster long-term partnerships
• Identify opportunities to drive incremental client value and gather partnership feedback
• Oversee multiple client teams, ensuring performance against client goals and resolving client issues
• Identify revenue-growth opportunities with existing clients aligned with their objectives
• Jointly oversee and implement Flywheel Digital’s strategy, focusing on effective and efficient scaling
• Act as a Flywheel brand ambassador internally and externally through market insights, training, business development, conferences, webinars, and share groups
• Ensure teams have the training, resources, and ongoing professional development needed to succeed
• Maintain team morale and motivation in a hybrid work environment
• Improve team operating efficiency while maintaining delivery quality and work/life balance
• Contribute to hiring, team structuring, and account-resourcing decisions
• Travel based on client needs

Skills

ECommerce Experience

Team Management

Client Relationship Management

Leadership

Mentoring

Coaching

Communication

Analytical Skills

Commerce Fundamentals

Search Marketing

Display Advertising

Video Marketing

Content Promotion

Hybrid Work Environment

Job description

• Build and maintain strong executive client relationships and foster long-term partnerships
• Identify opportunities to drive incremental client value and gather partnership feedback
• Oversee multiple client teams, ensuring performance against client goals and resolving client issues
• Identify revenue-growth opportunities with existing clients aligned with their objectives
• Jointly oversee and implement Flywheel Digital’s strategy, focusing on effective and efficient scaling
• Act as a Flywheel brand ambassador internally and externally through market insights, training, business development, conferences, webinars, and share groups
• Ensure teams have the training, resources, and ongoing professional development needed to succeed
• Maintain team morale and motivation in a hybrid work environment
• Improve team operating efficiency while maintaining delivery quality and work/life balance
• Contribute to hiring, team structuring, and account-resourcing decisions
• Travel based on client needs

Requirements

• 8+ years of eCommerce experience across Digital Commerce retailers & intermediaries, or in a similar industry and role
• Expert knowledge of Commerce fundamentals, including search, display, video, content, and promotion
• Proven ability to prioritize in a fast-paced environment with competing internal and external priorities
• Team management experience with demonstrated leadership, mentoring, and coaching skills
• Strong business acumen, problem-solving, and analytical skills
• Excellent communication and organizational skills
• Results-driven with strong customer focus
• Experience presenting and influencing at Executive level
• Ability to quickly adapt to changing environments
• Bias for action and ability to achieve objectives and goals with optimistic energy and tenacity
• Proactive and independently motivated
• Hired candidate must complete a background check
• Must be authorized to work in the United States through E-Verify participation

Core Competencies

Demonstrates extensive eCommerce expertise with a focus on client relationship management, team leadership, and strategic growth initiatives. Proven ability to drive results through effective communication, problem-solving, and a strong customer-centric approach.

Highest-signal resume keywords

• ECommerce Experience
• Team Management
• Client Relationship Management
• Business Acumen
• Analytical Skills

Hard Skills

• Commerce Fundamentals
• Search Marketing
• Display Advertising
• Video Marketing
• Content Promotion

Soft Skills

• Leadership
• Mentoring
• Coaching
• Communication
• Organizational Skills

Industry Keywords

• Digital Commerce
• Client Value
• Revenue Growth
• Market Insights
• Hybrid Work Environment