Director, Commerce

Flywheel; Baltimore (MD); Hybrid; USD 175,000 - 190,000; Full time

Benefits offered by this job

Competitive rewards

Global hub access

Paid time off

Learning & development

Parental leave

Volunteer opportunities

Job summary

Flywheel is seeking a Director to join the Commerce Leadership team, driving growth across media and retail. You will lead client engagements at executive levels, develop talent, and guide the strategy to expand Flywheel's footprint.

The role requires 8+ years of ecommerce experience, strong leadership, and the ability to collaborate across global teams in a hybrid environment. This is a high-impact, executive-focused opportunity.

Qualifications

• 8+ years of ecommerce experience across digital commerce retailers and intermediaries.
• Expert in fundamentals of Commerce (search, display, video, content, promotion).
• Proven track record prioritizing in fast-paced environments.
• Team leadership, mentoring and coaching skills.
• Strong business acumen, problem solving and analytical skills.
• Excellent communication and organizational skills.
• Results driven with strong customer focus.
• Experience presenting and influencing at Executive level.
• Ability to adapt to changing environments.
• Bias for action and independent motivation.

Responsibilities

• Build and maintain executive relationships to foster long-term partnerships and identify ways to drive incremental value.
• Oversee multiple client teams ensuring strong performance against client goals.
• Identify opportunities to grow revenue with existing clients.
• Oversee strategy of Flywheel Digital for scalable growth.
• Act as brand ambassador and participate in business development and events.
• Ensure training and development for the team.
• Maintain team morale in a hybrid work environment.
• Improve operating efficiency while balancing work/life.
• Contribute to hiring and resourcing decisions.
• Travel as required based on client needs.

Skills

eCommerce experience

Executive communication

Leadership

Team management

Business development

Analytical skills

Organizational skills

Customer focus

Executive presentation

Adaptability

Job description

Agency

Flywheel

Job Function

Consulting

Job Subfunction

Business and Change Consulting

Job Description

About Flywheel

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

The Opportunity

We are looking for a leader to join our Directors team, who will focus on team development and support; client retention and growth; and development of Flywheel’s further expansion as the leading Digital Commerce Solution. This role requires proven Commerce experience (Media and Retail, though we appreciate and anticipate you might have a strength in one vs the other), strong people management and leadership skills, and a passion for working with clients at executive levels, from business acquisition through to ongoing growth and development.

This role will work alongside the current Commerce Leadership team across all media and retail functions, and must be filled by someone who is self-motivated, collaborative and results oriented, working under expectations set by executive management. The goal for this role is to help grow our client’s business across all media opportunities, retain clients and assist in developing our internal team.

What You Will Do

• Build and maintain strong client executive relationships to foster long term partnerships, and prospect referrals, while identifying ways to drive incremental value to clients and fostering an environment for candid partnership feedback
• Oversee multiple client teams providing guidance in ensuring strong performance against client goals and identifying and resolving any client issues
• Identify opportunities to grow revenue with existing clients, that are consistent with client growth objectives and in their best interests
• Jointly oversee and implement the strategy of Flywheel Digital considering how best to scale in an effective and efficient way.
• Act as a brand ambassador for Flywheel both internally by sharing market insight, trainings, etc. and externally through participating in business development, conferences, webinars, share groups and more
• Ensure team has the training, resources and ongoing professional development they need to succeed personally and professionally as they deliver value to our clients everyday
• Maintain team morale and motivation as we operate in a hybrid work environment
• Constantly seek ways to improve team’s operating efficiency, optimizing time spent vs. quality of delivery, while maintaining work/life balance across the team
• Contribute to all hiring, team structuring, and account resourcing decisions in the team
• Travel required, based on client needs

Who You Are

• 8+ years of eCommerce experience across Digital Commerce retailers & intermediaries, or in a similar industry and role
• An expert in the fundamentals of Commerce (search, display, video, content, promotion, etc.)
• Proven track record prioritizing in a fast-paced environment with competing internal and external priorities
• Team player with a genuine desire to contribute to the overall success of Flywheel
• Team management experience, with demonstrated leadership, mentoring and coaching skills
• Strong business acumen, problem solving & analytical skills
• Excellent communication and organizational skills
• Results driven with strong customer focus
• Experience in presenting and influencing at Executive level
• Ability to quickly adapt to changing environments
• Bias for action and ability to achieve objectives and goals with optimistic energy and tenacity to defeat barriers
• Proactive and independently motivated

Working at Flywheel

• We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.
• We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
• Competitive paid time off, including annual leave plus paid public holidays
• Great learning and development opportunities
• Benefits that help you live your best life
• Parental leave and benefits
• Volunteering opportunities
• If you’re looking to connect with teammates on a topic of inclusion and identity, chances are there’s an ERG for that.
• So you know: The hired candidate will be required to complete a background check

The Interview Process

Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.

Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.

Inclusive Workforce

Flywheel Commerce Network’s goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at [e-mail] so that we can support you.

For more information about what data we collect and how we use it, please refer to our Privacy Policy. We leverage AI technology to streamline our hiring workflow, though all candidate decisions are made by our Talent Acquisition Team. This position is for an existing vacancy.

$175,000 - $190,000 USD