Director, Customer Success

Covera Health; United States; A distancia; USD 180.000 - 260.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical plans

Vision & Dental

Flexible Time Off

16 company holidays

401(k) Retirement Plan

Annual Professional Development Stiped

Annual Wellness stipend

Descripción de la vacante

Covera Health is seeking a seasoned Senior Customer Success Leader to stand up and scale our customer success function from the ground up. You will define playbooks, health-scoring, onboarding sponsorship, and executive relationships across enterprise clients.

You will lead QBRs, renewal conversations, and expansion opportunities, partnering with product and services to ensure outcomes align with client goals and Covera's strategic priorities.

Formación

• 10+ years of progressive experience in Customer Success, Account Management, or enterprise consulting.
• Experience within the employer benefits, digital health, or health plan space.
• Proven track record managing jumbo self-funded employer accounts (Fortune 100/500).
• Executive presence to engage with C-suite HR and Benefits leaders.

Responsabilidades

• Stand up Covera Health’s Customer Success function from the ground up, defining playbooks, health-scoring, and reporting cadences.
• Provide relationship management across the customer base, including key personnel and executive leaders.
• Act as the strategic sponsor and primary proxy for the client during onboarding and ongoing operations.
• Lead recurring reporting and business reviews, including QBRs and annual strategic meetings.
• Manage structured account handoff intake from Business Development and flag expansion/renewal opportunities.

Conocimientos

Customer Success

Account Management

Executive Communication

Healthcare/Benefits domain

Fortune 100/500 experience

Descripción del empleo

About the Company

At Covera Health, we're on a mission to improve healthcare by making every diagnosis more accurate. Covera combines clinical expertise, advanced AI, and one of the industry's largest radiology quality datasets to help detect disease earlier, improve diagnostic accuracy, and give clinicians greater confidence in every decision they make.

Responsibilities

• Stand up Covera’s Customer Success function from the ground up, defining playbooks, health-scoring, and reporting cadences
• Provide relationship management across the customer base, including key personnel and executive leaders
• Act as the strategic sponsor and primary proxy for the client during onboarding and ongoing operations
• Lead recurring reporting and business reviews, including QBRs and annual strategic meetings
• Manage structured account handoff intake from Business Development
• Flag expansion and renewal opportunities back into the pipeline

Requirements

• 10+ years of progressive experience in Customer Success, Account Management, or enterprise consulting
• Experience within the employer benefits, digital health, or health plan space
• Proven track record of managing jumbo, self-funded employer accounts (Fortune 100/500)
• Executive presence to engage with C-suite HR and Benefits leaders
• Deep understanding of how benefits leaders at jumbo employers measure success

Preferred Qualifications

• Domain expertise in radiology
• Experience with specialized Centers of Excellence (CoE) programs
• Experience with value-based care delivery

Benefits

• Comprehensive medical plans (options include 100% premium coverage for dependents)
• Vision & Dental
• Flexible Time Off
• 16 company-wide holidays
• 401(k) Retirement Plan
• Annual Professional Development Stipend
• Annual Wellness stipend