Director, Clinical Operations & Patient Experience

Joseph P. Addabbo Family Health Center, Inc.; New York (NY); Vor Ort; USD 140.000 - 180.000; Vollzeit

Zusammenfassung

Joseph P. Addabbo Family Health Center, Inc. is seeking a Director of Clinical Operations to lead the day-to-day management of five health center sites.

The role focuses on delivering high-quality, patient-centered care while supporting access, clinical quality, patient experience, and workforce performance. You will partner with medical directors, site managers, and support teams to optimize patient flow, improve efficiency, ensure compliance with PCMH standards and HRSA requirements, and drive

Qualifikationen

• Bachelor’s degree in Public Health, Healthcare Administration, or related field.
• Master’s degree preferred.
• At least five years of experience in clinical operations or healthcare management.
• At least three years in leadership or supervisory capacity.
• Strong knowledge of clinical workflows, healthcare regulations, and quality improvement initiatives.

Aufgaben

• Oversee day-to-day clinical operations across five sites.
• Identify barriers causing patient wait times and delays.
• Collaborate with scheduling and clinical teams to optimize provider panels and appointment utilization.
• Monitor patient flow from registration through discharge and reduce delays.
• Coordinate same-day, urgent, and routine services; ensure timely follow-up.

Kenntnisse

Leadership

Healthcare administration

Stakeholder communication

Quality improvement

Project management

Ausbildung

Bachelor’s degree in Public Health or related field

Master’s degree preferred

Jobbeschreibung

Joseph P. Addabbo Family Health Center, Inc. is seeking a Director of Clinical Operations to lead the day-to-day management of five health center sites.

The role focuses on delivering high-quality, patient-centered care while supporting access, clinical quality, patient experience, and workforce performance. You will partner with medical directors, site managers, and support teams to optimize patient flow, improve efficiency, ensure compliance with PCMH standards and HRSA requirements, and drive