Director of Clinical Operations

Family Health Center of Worcester, Inc.; Worcester (MA); On-site; USD 150,000 - 210,000; Full time

Job summary

Family Health Center of Worcester, Inc. is seeking a Director of Clinical Operations to guide day-to-day operations across all sites. The role focuses on improving patient access and experience while implementing key process improvements in clinical services.

The successful candidate will lead workflow development, staff engagement, and cross-functional collaboration with leaders to standardize procedures, monitor budgets, and ensure culturally competent care delivery.

Qualifications

• Bachelor's degree in nursing or related healthcare administration; Master's strongly preferred.
• Current, unrestricted RN license in Massachusetts.
• 5-7 years of ambulatory care experience.
• 2-5 years of supervisory experience.
• Demonstrated proficiency in health systems management and quality improvement methodologies.
• Strong communication and leadership skills.
• Bilingual skills preferred.

Responsibilities

• Develop and oversee workflow processes to maximize access to care while meeting revenue goals.
• Lead initiatives to improve patient and staff engagement and retention.
• Collaborate with clinical and operational leaders to standardize processes and procedures.
• Manage budgets and ensure efficient resource allocation.
• Oversee recruitment, training, and development of assigned staff.
• Ensure culturally and linguistically competent care delivery.

Skills

Leadership

Communication

Healthcare leadership

Education

Bachelor's in Nursing/Healthcare Admin

Master's degree preferred

Job description

Family Health Center of Worcester (FHCW) is committed to providing high-quality healthcare to families in underserved communities. We are seeking a dynamic and experienced Director of Clinical Operations to join our leadership team.

Position Summary

The Director of Clinical Operations will provide strategic direction and oversight for the day-to-day business operations of all FHCW sites. This role focuses on enhancing organizational effectiveness, improving patient access and experience, and implementing key process improvements across our clinical services.

Key Responsibilities

• Develop and implement workflow processes to maximize access to high-quality care while supporting revenue goals
• Lead initiatives to improve patient and staff engagement and retention
• Collaborate with clinical and operational leaders to standardize processes and procedures
• Manage budgets and ensure efficient resource allocation
• Oversee recruitment, training, and development of assigned staff
• Ensure culturally and linguistically competent care delivery

Qualifications

• Bachelor's degree in nursing or related healthcare administration field required; Master's degree strongly preferred
• Current, unrestricted RN license in Massachusetts
• 5-7 years of direct experience in ambulatory care setting
• 2-5 years of supervisory experience
• Demonstrated proficiency in health systems management and quality improvement methodologies
• Strong communication and leadership skills
• Bilingual skills (English and another language relevant to our patient population) preferred

Reporting Relationship: Senior Director of Practice Management