Senior Client Success Director, AI Healthcare

Counsel Health, Inc.; Oregon; Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Impactful work

Growth opportunities

Competitive compensation

Comprehensive benefits

Job summary

Counsel Health is hiring a Senior Client Success Manager to own post-sale client relationships from implementation through renewal and expansion. For the first 6–12 months, the work is hands-on, including running implementations and building the delivery process.

As the portfolio matures, the role shifts toward executive account leadership, adoption strategy, and the post-launch operating model, requiring comfort with presenting program performance to health plan executives.

Qualifications

• 8+ years in client delivery or client success in healthcare or health tech.
• Experience managing executive-level enterprise accounts, including QBRs.
• Led complex, cross-functional implementations against a written playbook.

Responsibilities

• Drive end-to-end implementations from sales handoff to go-live.
• Identify and surface risks, propose fixes, and maintain timelines.
• Track adoption and engagement; recommend actions to increase usage.
• Lead executive relationships for named accounts and conduct quarterly business reviews.
• Build and refine the post-launch operating model and QBR framework.
• Manage renewals and expansions with proactive planning.

Skills

Client success leadership

Executive relationships

Healthcare tech experience

Program management

Job description

Counsel Health is hiring a Senior Client Success Manager to own post-sale client relationships from implementation through renewal and expansion. For the first 6–12 months, the work is hands-on, including running implementations and building the delivery process.

As the portfolio matures, the role shifts toward executive account leadership, adoption strategy, and the post-launch operating model, requiring comfort with presenting program performance to health plan executives.