Director, Client Success

Hstpathways; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

HST Pathways is seeking a Director of Client Success to lead a remote, data-driven team delivering top-tier outcomes for our healthcare SaaS customers. This role emphasizes relationship-building, strategic thinking, and the ability to adapt in a fast-changing, AI-enabled environment.

You will drive client outcomes at scale, collaborate across teams, and contribute to shaping a growth-focused culture while maintaining a strong customer-first mindset across a growing remote workforce.

Job description

Open Position: Director, Client Success

Reports to:VP, Client Success

Location: Remote position

About Us: At HST Pathways, we’re passionate about transforming healthcare. Our innovative software empowers surgery centers to provide care that’s not only more cost-efficient but also leads to better outcomes for patients. Backed by Bain Capital, we’re a profitable, fully remote SaaS company that’s growing quickly and entering an exciting new stage of expansion. With that growth comes opportunity—for us, our customers, and the people who join our team.

What We’re Looking For: We’re looking for someone who is authentic, inspiring, and motivated to grow. You’re a quick learner who enjoys working in a fast-paced, evolving environment, and you see AI as a powerful lever for reinventing how client success is delivered—not just a buzzword. You value diversity and inclusion and want to be part of a company that puts people first. Our values resonate with you, and you’re ready to embody them in your daily work. In this role, you’ll roll up your sleeves and take on a high-volume workload with energy and enthusiasm. You are data-driven and results-oriented, but you also know the importance of building strong relationships and contributing to a positive team culture. You’re comfortable with change and ambiguity, and as HST grows and our needs evolve, you’re eager to take on new challenges beyond the day‑to‑day. Most importantly, you’re excited about the chance to make an impact—not only within our company but also in the broader healthcare community we serve.