Director, Client Services Performance & Analytics

Louis Vuitton; Irving (TX); On-site; USD 165,000 - 185,000; Full time

Benefits offered by this job

Benefits package

Career development

Industry-leading training

Job summary

Louis Vuitton seeks a Director of Business Performance to lead analytics and strategic planning for Client Services. You will shape the performance strategy, drive decision-making with advanced analytics, and partner across functions and LV Paris HQ to enhance client experiences.

The role emphasizes operational excellence, forecasting, budget oversight, and strong leadership within a luxury retail environment.

Qualifications

• Bachelor’s degree in a quantitative field.
• 10+ years of experience in business performance analytics or strategic planning.
• Experience in fast-paced environments such as e-commerce, retail, or digital services.

Responsibilities

• Lead analytics framework to monitor performance and drive continuous improvement.
• Forecasting and staffing validation with workforce planning.
• Oversee KPIs, dashboards, and monthly forecasts.
• Partner with cross-functional stakeholders and Louis Vuitton Paris HQ.
• Collaborate with retail and digital teams to identify trends and opportunities.
• Oversee call center budget and cost-efficiency measures.

Skills

Strategic analytics

Forecasting

Stakeholder management

Leadership

Power BI

Cross-functional collaboration

Education

Bachelor's degree in a quantitative field

Tools

Power BI

Salesforce

Job description

Louis Vuitton seeks a Director of Business Performance to lead analytics and strategic planning for Client Services. You will shape the performance strategy, drive decision-making with advanced analytics, and partner across functions and LV Paris HQ to enhance client experiences.

The role emphasizes operational excellence, forecasting, budget oversight, and strong leadership within a luxury retail environment.