Director, Client Services Leadership - Health Plans

Fidelity; Merrimack (NH); On-site; USD 120,000 - 180,000; Full time

Job summary

Fidelity in Merrimack, NH seeks a Director, Client Service Management to oversee health and welfare recordkeeping services, lead client relationships, and ensure high-quality delivery.

The role requires strong leadership, extensive health and welfare benefits knowledge, and the ability to drive improvements, mentor teammates, and coordinate with product and relationship management. Onsite working model is in place.

Qualifications

• BS or BA required; MBA preferred.
• CEBS Certification desired.
• 5-7 years of Health and Welfare benefits administration, outsourcing administration, or relevant experience.
• 8-10 years of experience with client interaction.

Responsibilities

• Serve as the recordkeeping services plan expert and primary communication point for clients regarding Health and Welfare recordkeeping services.
• Lead productivity improvements associated with servicing the assigned relationships.
• Provide mentor support for new CSMs and participate in process improvement initiatives.
• Develop and manage client relationships to ensure quality service and client satisfaction.
• Coordinate with Product Team and Relationship Management during product rollout and maintenance phases.

Skills

Leadership

Influence and negotiation

Communication

Cost-benefit analysis

Organization & time management

MS Office

Client relationship management

Productivity improvements

Mentoring

Education

BS/BA

MBA

CEBS Certification

Tools

MS Office

Job description

Fidelity in Merrimack, NH seeks a Director, Client Service Management to oversee health and welfare recordkeeping services, lead client relationships, and ensure high-quality delivery.

The role requires strong leadership, extensive health and welfare benefits knowledge, and the ability to drive improvements, mentor teammates, and coordinate with product and relationship management. Onsite working model is in place.