Director, Health & Welfare Client Services

Fidelity Investments Inc.

Merrimack (NH)

In loco

USD 120.000 - 170.000

Tempo pieno

5 giorni fa

Candidati tra i primi

Generatore di candidature

Una candidatura fatta su misura per questo lavoro — un curriculum e una lettera di presentazione personalizzati, perfettamente in linea con l'annuncio.

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Descrizione del lavoro

Fidelity Investments Inc. is seeking a Director, Client Service Management to lead client relations for Health and Welfare recordkeeping services. You will act as the expert for service delivery and serve as the primary liaison with clients and internal teams.

The role requires strong leadership, negotiation, and communication skills, with experience in benefits administration and client interaction. Onsite work model applies, with responsibilities spanning program oversight and strategic client

Competenze

BS or BA degree required; MBA preferred.
CEBS Certification desired.
5–7 years of Health and Welfare benefits administration, outsourcing administration, or relevant experience.
8–10 years of experience with client interaction.

Mansioni

Serve as the recordkeeping services plan expert and primary communication point for clients regarding Health and Welfare recordkeeping services.
Lead productivity improvements associated with servicing the assigned relationships.
Provide mentor support for new CSMs and participate in process improvement initiatives.
Manage client relationships and ensure high quality, timely delivery of services.