Strategic Client Services Lead, Reimbursement Accounts

Soteria Reinsurance Ltd.; Covington (KY); On-site; USD 90,000 - 120,000; Full time

Job summary

Fidelity is seeking a Senior Client Service Manager for Reimbursement Accounts to oversee a portfolio of complex corporate clients and ensure seamless administration of reimbursement accounts (FSA, HRA, commuter benefits). You will partner with internal teams, streamline processes, and advocate for clients to drive service excellence and growth.

The role requires a Bachelor’s degree and 5–7 years of experience managing large corporate clients in a complex service environment, with strong

Qualifications

• Bachelor’s degree or equivalent experience required.
• 5–7 years of experience managing large corporate clients in a complex service environment.
• Strong knowledge of reimbursement accounts and healthcare/wellness benefit programs.
• Ability to manage multiple priorities with high attention to detail and quality.

Responsibilities

• Serve as primary point of contact for a portfolio of complex RA clients (FSA, HRA, Commuter benefits).
• Collaborate with internal service and operations teams to improve processes and drive client outcomes.
• Advocate for the voice of the client to ensure high service standards while supporting business growth.

Skills

Client relationship management

Strategic thinking

Project management

Communication skills

Healthcare benefits knowledge

Education

Bachelor's degree

Tools

CRM systems

Job description

Fidelity is seeking a Senior Client Service Manager for Reimbursement Accounts to oversee a portfolio of complex corporate clients and ensure seamless administration of reimbursement accounts (FSA, HRA, commuter benefits). You will partner with internal teams, streamline processes, and advocate for clients to drive service excellence and growth.

The role requires a Bachelor’s degree and 5–7 years of experience managing large corporate clients in a complex service environment, with strong