Senior Client Service Manager - Reimbursement Accounts Growth

Fidelity Investments Inc.; Covington (KY); On-site; USD 90,000 - 130,000; Full time

Job summary

Fidelity Investments Inc. seeks a Senior Client Service Manager for Reimbursement Accounts to lead client relationships and streamline administration of FSA, HRA, and commuter benefits. You will handle inquiries, partner with internal teams, and drive service excellence and client growth.

The role requires you to manage multiple priorities with strong detail orientation, collaborate across internal units, and promote best practices while upholding compliance in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 5–7 years of experience managing large corporate clients in a complex service environment.
• Strong knowledge of reimbursement accounts and general understanding of healthcare and wellness benefit programs preferred.
• Proven ability to manage multiple priorities and meet overlapping deadlines with high attention to detail and quality.
• Experience partnering with internal teams to improve processes, take initiative, drive change and contribute to a positive team-oriented culture.

Responsibilities

• Serve as primary point of contact for a portfolio of complex clients and oversee reimbursement accounts (FSA, HRA, Commuter benefits).
• Handle client inquiries, partner with internal business units, streamline processes, and advocate for the voice of the client to drive high service standards.
• Collaborate with a team, take ownership, and drive both client satisfaction and internal progress.

Skills

Client management

Reimbursement accounts

Healthcare benefits

Stakeholder collaboration

Process improvement

Deadline management

Leadership skills

Communication skills

Regulatory knowledge

Education

Bachelor’s degree or equivalent

Job description

Fidelity Investments Inc. seeks a Senior Client Service Manager for Reimbursement Accounts to lead client relationships and streamline administration of FSA, HRA, and commuter benefits. You will handle inquiries, partner with internal teams, and drive service excellence and client growth.

The role requires you to manage multiple priorities with strong detail orientation, collaborate across internal units, and promote best practices while upholding compliance in a fast-paced environment.