Director, Client Services – Influencer Marketing Growth Leader

Viral Nation; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

Viral Nation in New York seeks a seasoned leader for our client services portfolio. You will drive strategy, forecast resources, and shepherd senior client relationships to deliver measurable business impact across high-profile accounts.

With 8+ years in social/influencer or agency environments, you will coach senior leaders, manage complex multi-client programs, and partner with PMO to align staffing and financials. Join a fast-paced, growth-focused team.

Qualifications

• 8+ years of experience in client services or account management, preferably within a media, digital or social/influencer agency environment.

Responsibilities

• Leads portfolio-level strategy and revenue performance, turning surfaced opportunities into prioritized growth plans and aligning resources, teams, and execution to drive expansion.
• Lead forecasting, planning, and resourcing to ensure staffing alignment, delivery excellence, and financial performance.
• Build and maintain trusted senior-level client relationships, serving as a strategic advisor focused on measurable business impact.
• Lead the development of major client proposals, including strategic direction, pricing, and integrated campaign concepts.
• Ensure consistent, high-quality delivery across all assigned accounts—on time, on budget, and to the highest standard.
• Partner with PMO on new scopes to ensure clarity in staffing, timelines, and financial structure.
• Proactively manage portfolio risks, staffing gaps, and escalations in partnership with key client stakeholders.
• Champion operational consistency, process adoption, and strong cross-functional collaboration.
• Influence the development of scalable systems, workflows, and client service standards that improve efficiency and delivery quality.
• Lead, develop, and performance-manage senior account leaders by setting clear expectations, coaching for impact, and fostering a culture of accountability, growth, and strong client outcomes across the portfolio.
• Drive AI- and data-first thinking by standardizing workflows and operationalizing smarter, scalable solutions.
• Stay ahead of industry trends and emerging technologies, sharing insights to fuel innovation and client growth.

Skills

Client management

Leadership

Strategic planning

Relationship building

Job description

Viral Nation in New York seeks a seasoned leader for our client services portfolio. You will drive strategy, forecast resources, and shepherd senior client relationships to deliver measurable business impact across high-profile accounts.

With 8+ years in social/influencer or agency environments, you will coach senior leaders, manage complex multi-client programs, and partner with PMO to align staffing and financials. Join a fast-paced, growth-focused team.