Director, Client Services

Liberty Dental Plan; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

401(k) with match

Dental coverage

Vision insurance

Life insurance

Flexible spending accounts

Wellness programs

EAP (Employee Assistance Program)

Paid time off

Job summary

Liberty Dental Plan, Inc. is seeking a Director, Client Services to lead a team of Account Executives and Managers across a wide range of client relationships.

In this role you will drive service excellence, retention, and growth, act as an escalation point, collaborate with internal partners, and develop talent while promoting continuous improvement throughout the department.

Qualifications

• Bachelor's degree in Business, Health Administration, or related field.
• 10+ years of health insurance account management or client services.
• At least 5 years of leadership experience.
• Medicaid Managed Care experience required.

Responsibilities

• Lead and develop a team of Account Executives and Managers serving small to mid-sized clients.
• Set performance expectations, coach, and drive accountability for results.
• Serve as escalation point for complex or high-profile client service issues.
• Support renewal strategies and retention initiatives for key accounts.
• Ensure high-quality service delivery and fulfillment of client commitments.
• Monitor workload and client satisfaction trends to optimize performance.
• Collaborate with Claims, Finance, Provider Relations, and IT to resolve issues.
• Lead hiring, onboarding, and professional development for the team.
• Align departmental priorities with senior leadership and business goals.
• Foster a culture of collaboration, client advocacy, accountability, and continuous improvement.

Skills

Team leadership

Coaching

CRM knowledge

Data analytics

Communication

Problem solving

Health insurance knowledge

Education

Bachelor's degree in Business / Health Administration

Tools

CRM platforms

Reporting systems

Job description

Job Details: Job Location: All States (Remote) - OK, Salary Range: Undisclosed, We are excited to announce that we are hiring a Director, Client Services at Liberty Dental Plan.

About the Role

The Director, Client Services is responsible for leading a team of Account Executives and Managers focused on delivering outstanding client service, account retention, and business growth. This position serves as a key escalation point for complex client matters, partners with internal stakeholders to drive solutions, and helps align client services strategies with organizational goals. The role is also instrumental in developing talent, strengthening team culture, and promoting continuous improvement across the department.

What You'll Do

• Lead and develop a team of Account Executives and/or Account Managers supporting small and mid-sized client relationships.
• Establish performance expectations, provide coaching and development, and drive accountability for team results.
• Serve as the escalation point for complex, sensitive, or high-profile client service issues.
• Support strategic planning and retention initiatives for key client accounts, including renewal strategy development.
• Ensure consistent delivery of high-quality service and fulfillment of client commitments.
• Monitor team capacity, workload distribution, and client satisfaction trends to optimize performance.
• Partner with internal departments including Claims, Finance, Provider Relations, and IT to resolve issues and coordinate client support efforts.
• Lead hiring, onboarding, performance management, and professional development initiatives for the client services team.
• Collaborate with senior leadership to align departmental priorities with broader business objectives.
• Foster a culture of collaboration, client advocacy, accountability, and continuous improvement.

What You'll Bring!

Required Qualifications

• Bachelor's degree in Business, Communications, Health Administration, or a related field.
• Minimum of 10 years of experience in health insurance account management or client services.
• At least 5 years of experience leading and developing people or teams.
• Medicaid Managed Care Experience

Knowledge, Skills & Abilities

• Demonstrated success coaching, mentoring, and developing high-performing teams.
• Deep understanding of health insurance plan administration and client relationship management strategies.
• Proven ability to manage escalations and resolve complex client-facing issues.
• Strong analytical, communication, leadership, and decision-making skills.
• Experience working with CRM platforms and reporting systems.
• Ability to drive cross-functional alignment and influence outcomes across multiple levels of an organization.
• Knowledge of benefits regulations and compliance requirements, including ACA and COBRA.
• Ability to thrive in a dynamic environment and effectively manage competing priorities.

Why Join Liberty Dental Plan?

At Liberty Dental Plan, you'll have the opportunity to make a meaningful impact on client success while leading a talented team dedicated to service excellence. This role offers the chance to influence strategy, develop future leaders, strengthen client partnerships, and contribute to the ongoing growth and success of the organization.

Location & Benefits: Location

Our employees are distributed in office locations in multiple markets across the United States. We are unable to hire or allow employees to work outside of the United States.

What Liberty Offers

Happy, healthy employees enhance our ability to assist our members and contribute more actively to their communities. That's why Liberty offers competitive and attractive benefit packages for our employees. We strive to care for employees in ways that promote wellness and productivity.

• Competitive pay structure and savings options to help you reach your financial goals.
• Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.
• Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.
• 100% employer-paid dental coverage for employees and eligible dependents.
• Vision insurance with low-cost premiums for employee-only coverage and dependents.
• Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.
• Flexible Spending Accounts for healthcare and dependent care expenses.
• Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.
• Long-term disability coverage.
• Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.
• Employee Assistance Program (EAP) to support mental health and well-being.
• Generous vacation and sick leave policies, with the ability to roll over unused time.
• 10 paid company holidays.
• Tuition reimbursement for eligible educational expenses.
• Remote or hybrid work options available for various positions.

Compensation

In the spirit of pay transparency, the base salary range for this position is $120,000 - $160,000 a year, not including fringe benefits or potential bonuses. At Liberty, your final base salary will be determined by factors such as geographic location, skills, education, and experience. We are committed to pay equity and also consider the internal equity of our current team members when making final compensation decisions.

Please note that the range listed represents the full base salary range for this role. Typical offers are not made at the top of the range to allow for future salary growth.

Liberty Dental Plan commits to maintaining a work environment that acknowledges all individuals within the workplace and will continue to engage in practices that are inclusive of all backgrounds, experiences, and perspectives. We strive to have every person within the organization have a sense of belonging while encouraging individuals to unleash their full potential. Liberty will leverage diverse perspectives in building high performance teams and organizational culture.

Liberty Dental Plan will continue to strengthen and develop external partnerships by providing equitable health care access and improving population health in the communities we serve.

We comply with all applicable laws and regulations on non-discrimination in employment, recruitment, promotions, and transfers, as well as work authorization and employment eligibility verification requirements.

Sponsorship and Relocation Specifications

Liberty Dental Plan is an Equal Opportunity Employer / VETS / Disabled.

No relocation assistance or sponsorship available at this time.