Director, Client Service / Technical Customer Support

Circana; Chicago (IL); Remote; USD 102,000 - 125,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k)

Job summary

Circana is seeking a Director of Client Service / Technical Customer Support to lead a remote client service team and oversee solution implementations across diverse data sets. The role blends strategic leadership with hands-on delivery and change management, requiring collaboration with global teams.

The position emphasizes strong communication, project management, and the ability to drive improvements using AI assets to support client initiatives. Remote within the United States is supported.

Qualifications

• 5+ years of experience with syndicated data and operational systems.
• Strong leadership aspirations and ability to guide teams.
• Excellent written and verbal communication, with ability to present to non-technical audiences.
• Excellent project management with ability to handle multiple projects.
• Self-starter with urgency, perseverance and problem-solving.
• Ability to build rapport across functions and levels within an organization.

Responsibilities

• Manage a manufacturing client service team to deliver core solutions and drive process improvements.
• Lead implementation and change management on Circana solutions and data sets.
• Track and organize multiple work streams with changing priorities.
• Collaborate with offshore and onshore teams to meet timelines.
• Troubleshoot issues and provide status updates to end-users.
• Communicate with client-facing teams and solicit feedback to improve ways of working.
• Integrate external data sources for the client.
• Manage Global extract / RedSlim integration support.
• Utilize AI assets to improve accuracy and client initiatives.

Skills

Syndicated data

Operational systems

Leadership

Communication

Presentation skills

Project management

Self-starter

Rapport building

Education

Bachelor's degree

Advanced degree a plus

Job description

Director, Client Service / Technical Customer Support

Let's be unstoppable together! At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com.

What will you be doing? This role is an exciting opportunity to manage a remote Client Service team. The growing demands of the business require a candidate who is a strong individual contributor with the ability to also lead and oversee solution implementation and change management across a multitude of complex data sets. Strong communication and interpersonal skills are essential along with advanced technical skills.

Job Responsibilities

• Manage a manufacturing client service team to deliver against core solutions and drive continuous process improvements for the client and internal partners.
• Lead implementation and change management efforts on Circana solutions and data sets.
• Track and organize multiple work streams and manage time and resources against changing priorities.
• Collaborate with virtual and diverse teams (i.e. offshore and onshore) to ensure all change events and client deliverables are on time and accurate.
• Troubleshoot issues, communicate to cross-functional teams to resolve, and provide status updates to end-users.
• Regularly and proactively communicate with the client-facing team, including soliciting feedback to continually improving the ways of working.
• Integrating external data sources for the client.
• Managing Global extract / RedSlim integration support.
• Utilize AI assets to improve accuracy, deliverables and support client initiatives.

Requirements

• 5+ years of experience with syndicated data and operational systems
• Highly motivated with leadership aspirations
• Demonstrate strong interpersonal communication and presentation skills, including presenting technical subject matter to non-technical audiences
• Excellent project management and process skills with the ability to manage multiple projects concurrently
• Self-starter with a strong sense of urgency, perseverance, and the creativity to overcome obstacles to achieve project goals
• Ability to build a rapport across functions and levels within an organization
• Bachelor's degree required, advanced degree a plus

Circana Behaviors

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location

This position can be located in the following area(s): Remote, United StatesProspective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your current employer will not be contacted without your permission.

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The salary range for this role is $102,000 to $125,000.

This job is also eligible for bonus/incentive pay.

• We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
• An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our candidate privacy notice.
• Your current employer will not be contacted without your permission.

This role is subject to AI-assisted screening.

Circana uses artificial intelligence (AI) to assess resumes for alignment with job requirements by helping locate details in resumes that relate to the job description. This position is expected to remain open for approximately 30 days and may close earlier if sufficient qualified candidates are identified.