Director, Client Service / Technical Customer Support

Circana; United States; A distancia; USD 102.000 - 125.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus/Incentive pay

Medical/Dental/Vision insurance

401(k) plan

Descripción de la vacante

Circana is hiring a remote Client Service team leader to manage data-driven solutions for manufacturing clients. You will drive change management across Circana data sets and lead cross-functional initiatives with offshore and onshore teams.

Requires 5+ years in syndicated data, strong communication and project management skills, and a collaborative mindset. Remote US location with competitive compensation and benefits.

Formación

• 5+ years of experience with syndicated data and operational systems.
• Strong interpersonal communication and presentation skills for non-technical audiences.
• Excellent project management and ability to manage multiple projects concurrently.
• Self-starter with urgency, perseverance and creativity to achieve goals.
• Ability to build rapport across functions and levels within an organization.
• Bachelor's degree required; advanced degree is a plus.

Responsabilidades

• Manage a manufacturing client service team to deliver against core solutions and drive continuous process improvements for the client and internal partners.
• Lead implementation and change management efforts on Circana solutions and data sets.
• Track and organize multiple work streams and manage time and resources against changing priorities.
• Collaborate with virtual and diverse teams (i.e. offshore and onshore) to ensure all change events and client deliverables are on time and accurate.
• Troubleshoot issues, communicate to cross-functional teams to resolve, and provide status updates to end-users.
• Regularly and proactively communicate with the client-facing team, including soliciting feedback to continually improving the ways of working.
• Integrating external data sources for the client.
• Managing Global extract / RedSlim integration support.
• Utilize AI assets to improve accuracy, deliverables and support client initiatives.

Conocimientos

Syndicated data

Operational systems

Leadership aspirations

Interpersonal communication

Presentation skills

Project management

Cross-functional collaboration

Educación

Bachelor's degree

Advanced degree a plus

Descripción del empleo

Let's be unstoppable together! At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified by Great Place To Work.

Let's be unstoppable together! At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com.

What will you be doing?

This role is an exciting opportunity to manage a remote Client Service team. The growing demands of the business require a candidate who is a strong individual contributor with the ability to also lead and oversee solution implementation and change management across a multitude of complex data sets. Strong communication and interpersonal skills are essential along with advanced technical skills.

Job Responsibilities

• Manage a manufacturing client service team to deliver against core solutions and drive continuous process improvements for the client and internal partners.
• Lead implementation and change management efforts on Circana solutions and data sets.
• Track and organize multiple work streams and manage time and resources against changing priorities.
• Collaborate with virtual and diverse teams (i.e. offshore and onshore) to ensure all change events and client deliverables are on time and accurate.
• Troubleshoot issues, communicate to cross-functional teams to resolve, and provide status updates to end-users.
• Regularly and proactively communicate with the client-facing team, including soliciting feedback to continually improving the ways of working.
• Integrating external data sources for the client.
• Managing Global extract / RedSlim integration support.
• Utilize AI assets to improve accuracy, deliverables and support client initiatives.

Requirements

• 5+ years of experience with syndicated data and operational systems
• Highly motivated with leadership aspirations
• Demonstrate strong interpersonal communication and presentation skills, including presenting technical subject matter to non-technical audiences
• Excellent project management and process skills with the ability to manage multiple projects concurrently
• Self-starter with a strong sense of urgency, perseverance, and the creativity to overcome obstacles to achieve project goals
• Ability to build a rapport across functions and levels within an organization
• Bachelor's degree required, advanced degree a plus

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location

This position can be located in the following area(s): Remote, United States

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice) Your current employer will not be contacted without your permission.

The salary range for this role is $102,000 to $125,000.

This job is also eligible for bonus/incentive pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our candidate privacy notice. Your current employer will not be contacted without your permission.

Circana uses artificial intelligence (AI) to assess resumes for alignment with job requirements by helping locate details in resumes that relate to the job description.

This position is expected to remain open for approximately 30 days and may close earlier if sufficient qualified candidates are identified.