Director, Client Service

Ladders; United States; Remote; USD 102,000 - 125,000; Full time

Benefits offered by this job

Comprehensive medical plans

Health Savings Account/FSA

Dental and vision benefits

Wellness program

401k with matching

Tuition reimbursement

Commuter benefits

Unlimited PTO

Job summary

Ladders is seeking a Director, Client Service to lead research design and client delivery for media effectiveness work, partnering with internal teams and senior stakeholders to translate client objectives into measurement frameworks.

The ideal candidate will bring deep market research and insights expertise, translating quantitative findings into actionable recommendations that drive campaign learning and account growth. This is a remote US-based role with strong leadership expectations.

Qualifications

• 8-12+ years in market research or insights, with a focus on research design and client delivery.
• Strong quantitative research skills, including survey design and analysis.
• Experience in media effectiveness measurement, such as brand lift and audience insights.
• Proven ability to simplify complex data for senior stakeholders.
• Strong client leadership and relationship management skills.
• Experience mentoring teams to enhance research and analytical capabilities.
• Excellent communication and storytelling skills, particularly for senior audiences.
• Bachelor's degree in marketing, business, social sciences, or analytics.

Responsibilities

• Lead comprehensive research design and delivery for media effectiveness studies.
• Translate client objectives into insightful research frameworks.
• Synthesize complex data into clear narratives with actionable recommendations.
• Serve as a trusted advisor on measurement strategy and campaign learning.
• Apply expertise in cross-platform media measurement.
• Ensure quality and consistency across all research outputs.
• Mentor team members to strengthen research and storytelling skills.
• Collaborate cross-functionally to deliver integrated solutions.
• Identify new research opportunities to support account growth.

Skills

Quantitative research

Research design

Client leadership

Storytelling

Mentoring

Education

Bachelor's degree in marketing, business, social sciences, or analytics

Job description

For our client, we are seeking a Director, Client Service to join the team of a leader in the Business Services space.

This role will lead research design and client delivery for media effectiveness work, partnering closely with internal teams and senior stakeholders to turn client objectives into clear measurement frameworks. The ideal candidate will bring deep market research and insights expertise, with the ability to translate complex quantitative findings into actionable recommendations that support campaign learning and account growth. This position also plays an important leadership role in strengthening team capabilities, quality, and storytelling across research outputs.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $102,200 – $124,933 annually

Responsibilities

• Lead comprehensive research design and delivery for media effectiveness studies


• Translate client objectives into insightful research frameworks


• Synthesize complex data into clear narratives with actionable recommendations


• Serve as a trusted advisor on measurement strategy and campaign learning


• Apply expertise in cross-platform media measurement


• Ensure quality and consistency across all research outputs


• Mentor team members to strengthen research and storytelling skills


• Collaborate cross-functionally to deliver integrated solutions


• Identify new research opportunities to support account growth

Qualifications

• 8-12+ years in market research or insights, with a focus on research design and client delivery


• Strong quantitative research skills, including survey design and analysis


• Experience in media effectiveness measurement, such as brand lift and audience insights


• Proven ability to simplify complex data for senior stakeholders


• Strong client leadership and relationship management skills


• Experience mentoring teams to enhance research and analytical capabilities


• Excellent communication and storytelling skills, particularly for senior audiences


• Bachelor's degree in marketing, business, social sciences, or analytics

Benefits

• Comprehensive medical plans with affordable coverage


• Health Savings Account/FSA options


• Dental and vision benefits


• Wellness program


• 401k with matching contributions


• Tuition reimbursement and commuter benefits


• Unlimited PTO

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.