Manager, Client Service

USA - Kantar LLC; Chicago (IL); Hybrid; USD 79,000 - 97,000; Full time

Benefits offered by this job

Medical plans

Health Savings Account/FSA

Dental, Vision and benefits to cover

Wellness Program

401k with match

Tuition Reimbursement

Commuter benefits

Unlimited PTO

Job summary

Kantar in Chicago is seeking a Manager, Client Service to lead strategic client relationships within the Media Solutions group. The role focuses on managing the execution of media campaign research and delivering high-quality insights.

You will collaborate with internal teams to drive media strategy, performance, and innovation, supervise project timelines, and present results to clients and their end customers.

Qualifications

• 2+ years of client service market research experience with quantitative methods.
• Strong time management with ability to handle multiple deadlines in fast pace.
• Proficient in Microsoft Office and data tools, able to learn additional tools.
• Bachelor’s degree in market research/marketing or related field.

Responsibilities

• Execute Media Solution projects and mentor junior staff.
• Improve delivery efficiency without sacrificing quality.
• Understand media capabilities and analytic methods to build brand expertise.
• Design studies, analyze data, and present results to clients.
• Manage project timelines and collaborate with client teams.
• Lead meetings to scope new projects and present findings.
• Support proposal development with sales partners.

Skills

Client service

Market research

Quantitative methods

Time management

Communication skills

Project management

Microsoft Office

Education

Bachelor’s degree in market research/marketing

Tools

Cross-tab tools

Proprietary tools

Job description

Job Title

Manager, Client Service

Job Location

Hybrid- , Chicago, New York City, Norwalk

About the team

Our media effectiveness client service team are experts in understanding the changing media landscape. They help organizations optimize their media campaigns, identify target audiences, and measure the impact of their marketing efforts. With a focus on cutting edge technologies, audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media. Their global coverage and local expertise enable clients to better understand media audiences and their relationships with brands to optimize investment.

About the role

We are seeking a strategic, client-focused, and detail-oriented Manager to join our Client Service team in the Media Solutions group. This role is key to managing client relationships, overseeing the execution of media campaign research, and ensuring the delivery of exceptional service and high-quality insights. You will serve as a primary point of contact for key clients, collaborating closely with internal teams to drive media strategy, performance, and innovation.

Primary Responsibilities

• Responsible for the execution of Media Solution projects while supporting higher complexity projects and/or advising team members on completion of tasks
• Optimize efficiency of delivery without sacrifice of quality.
• Builds an understanding of our Media capabilities, solutions, and analytic methods; working to build Brand expertise.
• Utilize various tools and partners to complete studies from start to finish.
• Day to day tasks may include study setup, survey design, data analysis, report writing and presentation of results for med-high complexity projects.
• Owns and manages project timelines and quality, collaborating with client teams and across departments.
• Leads meetings to scope and kick off new projects as well as to present data results to our clients and their end clients.
• Conducts data analysis, insights generation, critical and analytical thinking; takes an active role in story building and can lead a team through reporting at varied levels of complexity.
• Actively seeks opportunities to support proposal development with sales partners.
• Can customize proposals with guidance.
• Provides guidance for junior project team members, serving as a go-to for day-to-day questions
• Exhibit critical thinking, seek process improvements, and foster a positive, inclusive environment.

Essential Knowledge & Experience

• 2+ years of professional experience in a client service market research role with exposure to quantitative methodologies
• Strong process and time management skills; capable of prioritizing and delivering against a volume of competing deadlines at a fast pace; prior project management experience
• Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., data management / cross tab and other proprietary tools)
• Strong detail-orientation with ability to manage multiple work streams and among multiple teams
• Excellent communication skills (verbal and written) with ability to use logical reasoning and problem solving
• Exhibits a growth mindset, a can-do attitude, and the ability to take initiative
• Bachelor’s degree in market research/marketing or related social science and analytic disciplines

Kantar Benefits

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement
• Commuter benefits
• Unlimited PTO

Salary

The salary range for this role is $79,100.00 - $96.700 USD Annual.

Why join Kantar?

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow. Kantar is the world’s leading AI-native marketing data and analytics business and an indispensable brand partner to the world’s top companies. We combine the most meaningful attitudinal and behavioural data with deep expertise and advanced analytics to uncover how people think and act. We help clients understand what has happened and why and how to shape the marketing strategies that shape their future.

Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.