Director, Client Operations — Strategy & Operational Excellence

Interpublic; Atlanta (GA); Hybrid; USD 90,000 - 215,000; Full time

Job summary

Omnicom Media in Atlanta seeks a Director, Client Operations to provide strategic and operational leadership across client reporting, reconciliation, payment support, and service delivery. You will partner with the SVP, Business Operations to set priorities, lead a high-performing team, and drive continuous improvement.

This hybrid role requires coordinating with Client Strategy, Investment, Operations, and Client Finance to ensure accurate, timely results and strong governance across multiple

Qualifications

• Leadership and people management capabilities
• Strategic and operational leadership
• Cross-functional collaboration across strategy, investment, operations, and finance
• Process optimization and continuous improvement
• Governance, risk management, and metrics-driven delivery
• Strong partnership with senior leadership and stakeholders

Responsibilities

• Lead and develop the Client Operations team with clear priorities and performance expectations.
• Oversee delivery of client reporting, reconciliation, and payment support.
• Partner with Strategy, Investment, Operations, and Finance to improve cross-functional execution.
• Identify operational risks and drive alignment across stakeholders.
• Develop scalable processes, governance, and performance metrics.
• Champion automation and standardization to improve efficiency and accuracy.
• Monitor workload and priorities to ensure timely delivery.

Job description

Omnicom Media in Atlanta seeks a Director, Client Operations to provide strategic and operational leadership across client reporting, reconciliation, payment support, and service delivery. You will partner with the SVP, Business Operations to set priorities, lead a high-performing team, and drive continuous improvement.

This hybrid role requires coordinating with Client Strategy, Investment, Operations, and Client Finance to ensure accurate, timely results and strong governance across multiple