Director, Client Operations: Strategy & Delivery

Omnicom Media; Atlanta (GA); On-site; USD 90,000 - 215,000; Full time

Job summary

Omnicom Media in Atlanta is seeking a Director of Client Operations to lead strategic and operational execution across client reporting, reconciliation, and payment support. You will partner with senior leadership to set priorities and build scalable solutions for evolving client needs.

You will build and lead a high-performing team, establish clear goals, monitor workloads, and foster cross-functional collaboration with strategy, finance, and operations to ensure timely, accurate delivery and

Responsibilities

• Define and execute strategic priorities of the Client Operations function.
• Lead and develop the Client Operations team with clear priorities, goals, and performance expectations.
• Oversee the delivery of client savings reporting, reconciliation activities, payment support, and other operational services.
• Build strong partnerships with Client Strategy, Investment, Operations, Client Finance, and agency leadership to improve cross-functional collaboration and execution.
• Identify operational risks, resolve complex issues, and drive alignment across multiple stakeholders.
• Develop and implement scalable processes, governance frameworks, and performance metrics that improve operational effectiveness.
• Champion continuous improvement initiatives, including process optimization, automation, and standardization.
• Monitor workload, resource capacity, and business priorities to ensure timely and accurate delivery of operational commitments.
• Provide leadership on strategic initiatives and organizational change that enhance the effectiveness of the Client Operations function.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.

Job description

Omnicom Media in Atlanta is seeking a Director of Client Operations to lead strategic and operational execution across client reporting, reconciliation, and payment support. You will partner with senior leadership to set priorities and build scalable solutions for evolving client needs.

You will build and lead a high-performing team, establish clear goals, monitor workloads, and foster cross-functional collaboration with strategy, finance, and operations to ensure timely, accurate delivery and