Director, Client Insights & Strategy (Hybrid/Remote)

Kantar; United States; Hybrid; USD 97,000 - 119,000; Full time

Benefits offered by this job

Medical plans

Health Savings Account

Dental and Vision

Wellness Program

401k with match

Tuition Reimbursement

Commuter benefits

Unlimited PTO

Job summary

Kantar is seeking a Director, Client Service to drive client-facing research and insights for a telco client in Atlanta. This hybrid role blends in-office collaboration 3 days a week with remote work options in Dallas, TX, and requires strong project leadership from design to recommendations.

The right candidate will translate complex data into actionable business guidance, manage multiple projects, and maintain productive stakeholder relationships in a fast-paced setting.

Qualifications

• 5 to 7 years of experience in market research, customer insights, CX research, or related field.
• Experience managing research projects from design through reporting.
• Strong survey design experience.
• Excellent communication and presentation skills.
• Strong organizational skills with the ability to independently manage multiple projects.
• Ability to synthesize data into clear, actionable recommendations for business stakeholders.

Responsibilities

• A client-facing research and insights consultant role.
• Embedded closely with stakeholders.
• Responsible for owning custom research projects from intake through recommendation.
• Expected to manage stakeholder relationships directly and provide consultative guidance.
• Operating in a fast-paced, highly visible, "always on" environment.
• Valued not just for research execution, but for being physically present with the client, building relationships, and helping drive action from insights.

Skills

Market research

Research project management

Survey design

Communication

Presentation

Stakeholder management

Tools

Dashboarding

Job description

Kantar is seeking a Director, Client Service to drive client-facing research and insights for a telco client in Atlanta. This hybrid role blends in-office collaboration 3 days a week with remote work options in Dallas, TX, and requires strong project leadership from design to recommendations.

The right candidate will translate complex data into actionable business guidance, manage multiple projects, and maintain productive stakeholder relationships in a fast-paced setting.