Director, Client Innovation & Growth

CourtAvenue; Seattle (WA); Hybrid; USD 150,000 - 165,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Hybrid work in Seattle

Job summary

Gigantic Playground, a CourtAvenue company, seeks a Director, Business Innovations to lead client strategy, drive organic growth, and strengthen relationships with key accounts in Seattle. You will partner with senior stakeholders, manage budgets and profitability, and guide cross-functional teams to deliver innovative programs.

You will own proposals, renewals, and expansions while ensuring high client satisfaction and long-term partnerships across retail, entertainment, and consumer brands.

Qualifications

• 10+ years of marketing, advertising, technology or client services experience with hands-on account management
• Significant experience leading key accounts across retail, technology and global consumer brands
• Demonstrated success growing existing client relationships through strategic expansion and innovation
• Experience working with multidisciplinary teams including strategy, creative, technology, and operations
• Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent)

Responsibilities

• Own and lead overall client strategy across assigned key accounts with a focus on innovation, long-term value creation and growth
• Serve as senior client partner for major accounts across experience design, omni-channel retail, creative technology, and experience transformation initiatives
• Establish and maintain long-term relationships with senior client stakeholders across retail, entertainment, and global brands
• Own the commercial health of the account (budget, margin, forecasting) and collaborate on budget reviews, invoicing and profitability
• Drive organic growth by identifying new opportunities within existing accounts and bringing them to market
• Lead and mentor cross-functional teams to ensure exceptional client service and delivery quality
• Collaborate with Operations, Delivery, and Creative leadership to ensure work is sound and well-scoped
• Develop proposals, renewals and expansions with operations and delivery teams
• Manage client communication cadence (syncs, status reports, approvals) and escalation points
• Champion a positive culture that supports collaboration and long-term partnerships
• Ensure client satisfaction and strong health metrics (NPS)

Skills

Strategic thinking

Account leadership

Communication

Relationship building

Leadership

Retail industry knowledge

Cross-functional collaboration

Education

Bachelor's degree in Business/Marketing/Communications

Job description

Gigantic Playground, a CourtAvenue company, seeks a Director, Business Innovations to lead client strategy, drive organic growth, and strengthen relationships with key accounts in Seattle. You will partner with senior stakeholders, manage budgets and profitability, and guide cross-functional teams to deliver innovative programs.

You will own proposals, renewals, and expansions while ensuring high client satisfaction and long-term partnerships across retail, entertainment, and consumer brands.