Group Director, Client Growth & Innovation

CourtAvenue; Dallas (TX); On-site; USD 155,000 - 175,000; Full time

Job summary

CourtAvenue is seeking an experienced commerce-focused Group Director, Business Innovations to partner with senior clients, understand their business needs, and champion outcomes within CourtAvenue. You will guide cross-functional teams to deliver integrated strategies and programs, acting as a trusted advisor across the client organization.

You will oversee account health and growth, maintain high client satisfaction, and travel to client sites in Dallas (approx 2 days per week).

Qualifications

• Hands-on experience running accounts and delivering diverse projects.
• Strong background in digital and performance marketing or brand consultancy.
• 12-15 years of marketing or advertising experience.
• Experience in the telecommunications industry.
• Proven track record of managing complex client relationships across teams.
• Entrepreneurial attitude with strong business acumen.
• Excellent communication and presentation skills.
• Highly organized with strong problem-solving abilities.
• Ability to identify growth opportunities and translate them into strategies.
• Ability to manage multiple programs in a fast-paced environment.

Responsibilities

• Ensure overall client satisfaction and health of the business, with a focus on achieving high Net Promoter Scores (NPS).
• Focus on building client trust and broadening of stature within the client organization.
• Serve as the subject matter expert by having a clear understanding of the client’s business and their industry.
• Lead and provide a Point of View (POV) to the account and creative teams with all client initiatives to ensure client strategy and objectives are met, ensuring 'no surprises' for the client.
• Help the client navigate internal processes and challenges effectively.
• Manage teams on multiple programs/projects simultaneously while meeting all deliverable deadlines.
• Responsible for organic account growth and retention, uncovering new opportunities for expansion of scope, contributing to profitable growth.
• Champion cohesive team environments that are open and collaborative with the ability to create energy and excitement around ideas.
• Pull integrated activities together across agency partners, departments, and disciplines to move client business through production to launch.
• Assess and recommend successful strategies for building efficiencies, streamlining operations, and enhancing the value of the agency to the client.
• Pay sharp attention to detail to ensure agency work follows digital marketing best practices and leading technologies.
• Professionally manage a variety of engagements while being held accountable for deliverables that are on-time, on-budget, and of maximum value for client growth.
• Build and maintain relationships with core clients by regularly collaborating onsite at client offices in Dallas - approx 2 days per week.

Skills

Account management

Digital marketing

Strategic communication

Relationship building

Business development

Leadership

Job description

CourtAvenue is seeking an experienced commerce-focused Group Director, Business Innovations to partner with senior clients, understand their business needs, and champion outcomes within CourtAvenue. You will guide cross-functional teams to deliver integrated strategies and programs, acting as a trusted advisor across the client organization.

You will oversee account health and growth, maintain high client satisfaction, and travel to client sites in Dallas (approx 2 days per week).