Director, Client Health & Renewal Enablement

Socket.dev; Schaumburg (IL); On-site; USD 130,000 - 182,000; Full time

Job summary

Wheels is seeking a Director of Client Excellence Enablement to drive retention, client health, and strategic renewal support across our enterprise accounts. You will equip Client Managers with insights, tools, and messaging to reduce risk, win renewals, and articulate value in complex RFPs.

Based in the U.S. with a hybrid schedule in Alpharetta or Schaumburg, you will lead cross-functional efforts with Product Marketing, Operations, and Commercial Strategy to align retention messaging with

Qualifications

• Experience in client retention, renewals, RFP management, or client success leadership
• Strong executive communication and presentation skills
• Ability to synthesize complex data into compelling narratives
• Collaborative mindset with strong enterprise perspective

Responsibilities

• Own and evolve the Client Health Scorecard, ensuring accuracy, consistency, and actionable insights.
• Lead regular Client Health and risk reviews with Client Leadership.
• Identify early warning signals and partner with Client teams to develop proactive mitigation plans.
• Serve as a subject matter expert on RFP strategy, content, and presentations to support client retention.
• Partner with Client Managers on renewal strategies, executive presentations, and value articulation.
• Ensure consistent messaging, differentiation, and alignment with enterprise strategy in all retention efforts.
• Own the Client Awareness Report and related executive-facing insights.
• Ensure leadership has a clear, concise view of client sentiment, risks, opportunities, and engagement trends.
• Partner with Voice-of-Customer, Product, and Operations teams to integrate insights into client strategies.
• Partner with Product Marketing, Operations, and Commercial Strategy to ensure retention messaging reflects current capabilities and roadmap priorities.
• Share best practices, success stories, and lessons learned across the Client organization.
• Standardize renewal and retention processes where appropriate.
• Identify gaps in tools, data, or enablement that impact client outcomes and work cross-functionally to address them.

Skills

Client retention

Executive communication

Data storytelling

Collaborative mindset

Education

10 years of relevant work experience

Bachelor's degree

Job description

Wheels is seeking a Director of Client Excellence Enablement to drive retention, client health, and strategic renewal support across our enterprise accounts. You will equip Client Managers with insights, tools, and messaging to reduce risk, win renewals, and articulate value in complex RFPs.

Based in the U.S. with a hybrid schedule in Alpharetta or Schaumburg, you will lead cross-functional efforts with Product Marketing, Operations, and Commercial Strategy to align retention messaging with