Director, Client Growth & Strategic Accounts (Remote)

Tech Sales Jobs; United States; Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Flexible work environment

Competitive compensation

Training and development programs

Growth opportunities

Sustainability and CSR initiatives

Job summary

Sodexo seeks a Director, Client Growth to drive retention, renewals, and profitable growth across a strategic client portfolio in Canada. The role requires building trusted executive relationships, identifying growth opportunities, and aligning account plans with client priorities and outcomes.

You will collaborate with Operations and business leaders to deliver long-term client value, manage risk, and lead strategic governance with multi-site clients.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Finance, Hospitality Management, or a related field; MBA considered an asset.
• 10+ years of experience in strategic account management, business development, consultative sales, client retention, or commercial leadership.
• Proven success managing complex B2B, national, or multi-site client portfolios and delivering measurable growth and retention results.
• Experience building relationships with executive and C-suite stakeholders and influencing decision-making in a matrixed environment.
• Strong commercial acumen, financial literacy, negotiation, and relationship management skills.
• Demonstrated ability to lead cross-functional initiatives and drive results through collaboration and influence.
• Proficiency with CRM platforms, Microsoft 365, data analytics, pipeline management, and financial reporting tools.
• Experience in food services, facilities management, or operational services is considered a strong asset.
• English required; French-English bilingualism is strongly preferred.
• Willingness to travel approximately 25% to 40% within Canada.

Responsibilities

• Lead Portfolio Growth Strategy & Account Planning: Translate Sodexo Canada's client growth strategy into clear, measurable account plans aligned with client priorities and commercial objectives.
• Drive Client Relationships & Strategic Governance: Serve as the strategic relationship lead for an assigned portfolio of national and multi-site clients; build executive relationships and plan governance forums.
• Manage Retention, Renewals & Portfolio Risk: Own account retention strategies, renewal planning, and portfolio risk management; monitor account health and lead renewal and rebid strategies.
• Deliver Organic Growth, Cross-Selling & Performance: Identify opportunities to expand services and increase share of wallet; develop business cases and manage pipeline from identification to closure.

Skills

Strategic account management

C-suite relationship management

Negotiation

Cross-functional collaboration

CRM proficiency

Data analytics

Education

Bachelor's degree in Business Administration, Marketing, Finance, Hospitality Management, or related field

MBA considered an asset

Tools

CRM platforms

Microsoft 365

Job description

Sodexo seeks a Director, Client Growth to drive retention, renewals, and profitable growth across a strategic client portfolio in Canada. The role requires building trusted executive relationships, identifying growth opportunities, and aligning account plans with client priorities and outcomes.

You will collaborate with Operations and business leaders to deliver long-term client value, manage risk, and lead strategic governance with multi-site clients.