Director, Client Experience Technology & Delivery

Edward Jones; St. Louis (MO); On-site; USD 150,000 - 185,000; Full time

Job summary

Edward Jones seeks a Department Leader, Client Experience Technology, to unify multiple product delivery teams focused on the Client Financial Portal and broader client experience ecosystem. You will partner with Product, UX, Architecture, Quality Engineering, and stakeholders to craft scalable, secure technology solutions that enhance client and branch experiences.

You will shape technology strategy, influence priorities, develop future leaders, and drive outcomes that benefit clients and the

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant work experience.
• 7+ years of experience leading technology, software delivery, digital product, or related functions.
• Experience leading managers, team leaders, project leaders, or cross-functional technology teams.
• Demonstrated success delivering technology solutions through agile, product-based, or iterative delivery approaches.
• Strong understanding of software development lifecycle practices, technology operations, quality engineering, and change management
• Experience establishing goals, metrics, and accountability structures that drive measurable business outcomes.
• Proven ability to build trusted partnerships, influence stakeholders, and communicate effectively across all organizational levels.
• Ability to lead through complexity, make sound decisions, and develop high-performing, inclusive teams.

Responsibilities

• Lead multiple technology and product delivery teams, aligning priorities, resources, and execution with firm and client experience objectives.
• Develop and execute department strategy, roadmaps, and delivery plans that support digital client experience initiatives and long-term business goals.
• Foster strong partnerships across Product Management, UX, Quality Engineering, Enterprise Architecture, Shared Services, and business stakeholders to deliver high-value solutions.
• Drive continuous improvement in product delivery, operational excellence, quality, usability, reliability, and speed to market.
• Lead, coach, and develop leaders and associates, creating an inclusive environment focused on growth, engagement, and succession planning.
• Establish measurable success metrics and hold teams accountable for delivering client, operational, and business outcomes.
• Ensure adherence to enterprise architecture, risk management, information security, compliance, and change management standards.
• Manage departmental investments and resources responsibly while identifying opportunities to improve efficiency, scalability, and team effectiveness.

Skills

Leadership experience

Agile delivery

Stakeholder communication

Team leadership

Education

Bachelor’s degree or equivalent

Job description

Edward Jones seeks a Department Leader, Client Experience Technology, to unify multiple product delivery teams focused on the Client Financial Portal and broader client experience ecosystem. You will partner with Product, UX, Architecture, Quality Engineering, and stakeholders to craft scalable, secure technology solutions that enhance client and branch experiences.

You will shape technology strategy, influence priorities, develop future leaders, and drive outcomes that benefit clients and the