Director, Client Experience & Growth

Armanino LLP; Dallas (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, vision

Generous PTO plan and paid sick time

Flexible work arrangements

401K with Profit Sharing

Wellness program

Generous parental leave

11 paid holidays

Job summary

Armanino LLP seeks a senior business management leader to drive client experience, revenue growth, and staff development. You will oversee external and internal communications, shape the firm’s market presence, and manage engagements and staffing to ensure timely realization and adherence to standards.

The role requires a deep accounting background, 12+ years in business management, and proven supervisory experience. CPA/CFP preferred and a strong client-service mindset are expected.

Qualifications

• Bachelor’s degree in Accounting or Finance is required.
• A minimum of 12 years of Business Management experience.
• Deep understanding of financial reporting, GL structure, and accounting principles.
• Exercises independent judgment in decision-making processes.
• Strong communication with clients, teams, and stakeholders across channels.
• Dedicated to exceptional client service and addressing client needs.
• Ability to prioritize tasks and meet tight deadlines.
• Proficient with AgilLink and QuickBooks Online.
• Issues spotted; offers effective solutions and alternatives.
• Establishes relationships with other professional service providers.
• Acts as a mentor and leader within the team.
• Previous supervisory or leadership experience required.

Responsibilities

• Leads and oversees client experience.
• Leads communication both externally and internally.
• Develops market facing personal brand.
• Manages new business development opportunities and identify innovative solutions.
• Manages engagement billings timely.
• Manages staffing to optimize realization and meet firm standards.
• Actively promotes firm and departmental initiatives and PVAs.
• Nurtures team members’ career and professional development with a genuine interest.
• Strategize and enabling innovation internally.

Skills

Client communication

Leadership

Time management

Problem solving

Financial accounting knowledge

Mentorship

Business development

Supervisory experience

Technology proficiency

Education

Bachelor's degree in Accounting or Finance

Tools

AgilLink

QuickBooks Online

Job description

Armanino LLP seeks a senior business management leader to drive client experience, revenue growth, and staff development. You will oversee external and internal communications, shape the firm’s market presence, and manage engagements and staffing to ensure timely realization and adherence to standards.

The role requires a deep accounting background, 12+ years in business management, and proven supervisory experience. CPA/CFP preferred and a strong client-service mindset are expected.