Director, Client Engagement & Contract Validation (Remote)

Norstella; Baton Rouge (LA); A distancia; USD 150.000 - 210.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

HSA / FSA

Dental & Vision

Company 401k match

Disability insurance

Parental leave

Paid time off

Descripción de la vacante

Norstella is seeking a Director of Client Engagement, Contract Validation, to lead delivery, relationships, and outcomes across a portfolio of life sciences accounts. You will provide thought leadership in contract compliance and rebate management to clients and cross‑functional teams.

You will guide end‑to‑end contract validation, collaborate with data advisors, and drive opportunities to expand engagements while shaping scalable service delivery frameworks.

Formación

• 5+ years in life sciences consulting, market access, or managed care.
• Experience with payer contracting, formulary management, or rebate operations.
• Familiarity with MMIT or equivalent payer data platforms.
• Strong analytical and data interpretation skills.
• Experience operating as a strategic advisor to external clients — not just internal stakeholders.
• Demonstrated ability to work autonomously and define scope independently.
• Experience optimizing and scaling service offerings.
• Experience managing complex client engagements end to end including difficult conversations and expectation management.
• Comfort with ambiguity and building processes.

Responsabilidades

• Serve as the primary point of contact for assigned accounts.
• Build and maintain trusted advisor relationships with market access, finance, and contracting stakeholders at pharmaceutical manufacturers.
• Lead the end-to-end delivery of contract compliance validation engagements using MMIT formulary, coverage, and payer data.
• Ensure client contract terms are accurately reflected and validated against payer requirements.
• Collaborate with our data advisors to ensure our customers are receiving optimal outcomes.
• Partner with data, analytics, product, and sales teams to translate client needs into deliverables.
• Coordinate project timelines, resource allocation, and milestone tracking across concurrent engagements.
• Identify opportunities to expand engagements, refine service delivery methodologies, and contribute to scalable contract validation frameworks.
• Support sales in scoping new client opportunities.

Conocimientos

Analytical skills

Strategic advisor

Autonomy

Relationship management

Educación

MBA or advanced degree in health economics/public health

Herramientas

MMIT

Model N Flex

IntegriChain ICyte

Deloitte Revenue Guard

Descripción del empleo

Norstella is seeking a Director of Client Engagement, Contract Validation, to lead delivery, relationships, and outcomes across a portfolio of life sciences accounts. You will provide thought leadership in contract compliance and rebate management to clients and cross‑functional teams.

You will guide end‑to‑end contract validation, collaborate with data advisors, and drive opportunities to expand engagements while shaping scalable service delivery frameworks.