Director - Client Analytics Services

Veeva Crossix; Boston (MA); On-site; USD 150,000 - 250,000; Full time

Benefits offered by this job

Medical insurance

Flexible PTO

Retirement programs

1% charitable giving

Job summary

Veeva Systems is seeking an Analytics Services Director to lead a significant book of business within Crossix, leveraging the Crossix Data Platform and Products to drive Lifesciences marketing decisions and client success.

The role requires strong analytics, client-facing excellence, and leadership to mentor the team, coordinate results-driven engagements, and provide strategic data storytelling for key accounts.

Qualifications

• 8+ years in an analytical role.
• 5+ years of client facing experience.
• Ability to use critical thinking to identify issues or concerns prior to them becoming a problem.
• Experience leading consultative analytics engagements with clients.
• Strong project management skills.

Responsibilities

• Manage a significant book of business.
• Inform and advise on Lifesciences marketing decisions leveraging Crossix Data Platform and Products.
• Execute on your assigned business goals including client adoption and use of the data to make strategic decisions.
• Achieve customer success: Communicate with partners and clients, building relationships and trust, and seen as a strategic point of contact.
• Project management: Working through a results-driven account team to deliver on scoped work.
• Be a leader on the team: Coach, train, mentor in project and client service best practices.
• Responsible for storytelling with data and strategic direction of your accounts, as well as working through complex analytics with the team.
• Support product development efforts through client services feedback.

Skills

Analytics

Client facing

Project management

Communication

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Crossix is positioned at the center of big data, innovative technology, media, and life sciences. Our mission is to empower life sciences companies with the data and insights they need to drive DTC and HCP marketing effectiveness and, ultimately, better patient outcomes. As part of Veeva, the Crossix team offers the agility of a high-growth team with the stability of a global leader.

Leveraging their knowledge and skillsets, Analytics Services Directors support current clients by showcasing Crossix Analytics Products and Services, sharing best practices, managing ongoing client relationships, and working with a team to execute on the analytics. Successful candidates will possess strong analytics skills, communication skills, and client relationship-building skills and apply that within the Lifesciences marketing space.

What You'll Do

• Manage a significant book of business
• Inform and advise on Lifesciences marketing decisions leveraging Crossix Data Platform and Products
• Execute on your assigned business goals including client adoption and use of the data to make strategic decisions
• Achieve customer success: Communicate with partners and clients, building relationships and trust, and seen as a strategic point of contact
• Project management: Working through a results-driven account team to deliver on scoped work
• Be a leader on the team: Coach, train, mentor in project and client service best practices
• Responsible for storytelling with data and strategic direction of your accounts, as well as working through complex analytics with the team
• Support product development efforts through client services feedback

Requirements

• 8+ years in an analytical role
• 5+ years of client facing experience
• Ability to use critical thinking to identify issues or concerns prior to them becoming a problem
• Experience leading consultative analytics engagements with clients
• Strong project management skills

Interviewing with Veeva

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Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $150,000 - $250,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].