Senior Associate - Client Analytics Services

Veeva Systems; New York (NY); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision, and basic life insurance

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Job summary

Veeva Systems is hiring a Senior Associate for their Client Analytics Services team in New York. The role involves managing customer success through analytics, leading meetings with clients, and interpreting data to inform marketing strategies. Candidates should have at least 3 years in an analytics role, with a strong customer service orientation and excellent problem-solving skills. This position offers a salary range of $95,000 to $120,000, as well as a flexible work environment and comprehensive benefits.

Qualifications

• 3+ years in an analytical and customer-facing role.
• Proven ability to support customer relationships and communicate effectively.
• Experience working with data and navigating problems using data.
• Strong critical thinking skills and ability to troubleshoot complex results.
• Exceptional organisational skills and attention to detail.
• Willingness to travel to key customer meetings.

Responsibilities

• Manage day-to-day flow of customer success from initial setup through renewal.
• Lead meetings with agency and customer teams, presenting findings independently.
• Leverage data to build clear, actionable marketing narratives.
• Oversee delivery timelines, ensuring high-quality, on-time deliveries.
• Solve complex results using critical thinking and collaboration.

Job description

Veeva Systems is a mission‑driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest‑growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Crossix is a business within Veeva transforming healthcare marketing through big data and innovation. We empower the world’s leading pharmaceutical companies to reach the right patients and providers at critical moments. On the Crossix team, your work directly contributes to customer success and better patient outcomes by connecting people with the life-changing treatments they need.

We are looking for an experienced analyst to join our Client Analytics Services team. As a Senior Associate, you will be the bridge between our industry‑specific product and our customer’s strategic goals. You’ll act as a strategic partner to major agencies and brands, ensuring every delivery provides clear, actionable value with speed.

What You’ll Do

• Drive Execution: Manage the day‑to‑day flow of customer success, from initial post‑sale setup through the renewal cycle
• Lead Customer Meetings: Serve as a reliable point of contact for agency and customer teams, comfortably leading meetings and presenting findings independently
• Data Storytelling: Leverage the Crossix Measurement Suite to interpret data and build clear, actionable narratives that inform marketing decisions and highlight product value
• Project Management: Oversee delivery timelines and milestones, providing clear feedback to internal teams to ensure high‑quality, on‑time deliveries
• Collaborative Problem Solving: Use critical thinking and cross‑functional collaboration to troubleshoot complex results and answer the customer’s core business questions

Requirements

• Experience: 3+ years in an analytical and customer‑facing role
• Customer Skills: Proven ability to support customer relationships and communicate with external partners
• Data Comfort: Experience working with data and navigating problems using data
• Analytical Mindset: Strong critical thinking skills and the ability to troubleshoot complex results
• Detail Oriented: Exceptional organisational skills and rigorous attention to detail
• Travel: Willingness to travel to key customer meetings

Nice to Have

• Experience in Life Sciences
• Marketing analytics experience
• Direct experience with the Crossix Measurement Suite

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $95,000 – $120,000

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].