Director, Client Advice & Management

Initiative; Philadelphia (Philadelphia County); On-site; USD 130,000 - 150,000; Full time

Job summary

Initiative in Philadelphia seeks a Director, Client Advice and Management to partner with the Group Director and deliver best-in-class solutions for clients. You will drive strategy, design, and execution across SBUs, ensuring KPI-driven outcomes and strong client relationships.

You will manage day-to-day client and internal team activities, and provide proactive guidance. The role requires deep client knowledge, leadership, and accountability for timely, accurate operations and revenue growth.

Qualifications

• Experience in Marketing, Advertising or Media.
• Experience leading, managing and developing a staff.
• Ability to build strong client relationships with clients, colleagues and vendors.
• Ability to drive projects from conception to completion; strong project management experience.
• Background in consulting, marketing, advertising or integrated communications.

Responsibilities

• Provide advanced specialized expertise for a leading pharmaceutical client with independent project leadership.
• Apply deep knowledge to solve complex problems and contribute to business objectives.
• Build and maintain long-term client relationships as a strategic partner across agency capabilities.
• Lead cross-functional collaboration to deliver solutions aligned with client objectives and outcomes.
• Oversee account performance, budgeting, reporting, and service delivery for client satisfaction and revenue growth.
• Communicate effectively with client contacts and internal leads; manage weekly client meetings.
• Contribute to client proposals and points of view; coordinate with partner agencies.
• Develop client advice team through performance management and feedback.

Skills

Marketing

Staff management

Client relationships

Project management

Consulting / integrated communications

Job description

Agency

Initiative

Job Function

Account Management and Growth

Job Subfunction

Account Management

Job Description

Position Overview

The Director, Client Advice and Management, supports the Group Director in their mission to deliver business-appropriate, best-in-class solutions for Initiative clients. You partner with the integrated Initiative team and across Mediabrands SBUs to ensure brilliant strategy, design, flawless execution, and most importantly, delivery on KPIs and business results for your client.

You support the Group Director in day-to-day management of the client and the internal team. Your daily insights will keep your Group Director ahead of the game with your category expertise, status updates and proactive guidance. You have excellent knowledge of your clients’ business and are an authority on Initiative and the SBUs to your clients, colleagues and staff. You identify challenges and opportunities, both internally and externally, and seek solutions that achieve the client’s goals. The Director “makes the trains go” – and is accountable for ensuring everything is operating smoothly, accurately, and on deadline.

Responsibilities

• Provide advanced specialized expertise for a leading pharmaceutical client, working with a high degree of independence to lead projects of moderate complexity and broader impact.
• Apply deep knowledge and judgment to solve complex problems, provide professional advice, and contribute to improvements aligned with business objectives.
• Build and maintain long-term client relationships by serving as a strategic business partner and trusted advisor across integrated marketing, branding, media, communications, and customer experience initiatives.
• Act as the primary client contact, leading cross-functional collaboration across all agency capabilities to deliver solutions aligned to client objectives and business outcomes.
• Oversees account performance, commercial stewardship, operational efficiency, resource coordination, and service delivery while ensuring client satisfaction, profitability, and sustainable revenue growth within complex and evolving business environments.
• Manages all communications in a timely manner, with no request going unnoticed.
• Contribute to and author client proposals, recommendations and points of view; leads, issues, and conducts weekly client meeting
• Build relationships with day to day leads on the client side, as well as with clients’ partner agencies
• Ensures communication of creative needs and coordinates with partner agency teams on timely delivery of assets for campaigns
• Responsible for ensuring all client financial stewardship, reporting, budget management, authorization and billing needs are met in a timely an accurate fashion
• Participate in all client briefings, and articulate client needs and objectives to the integrated Strategy, Communications Design and Partnership leads
• Apply a client lens to all areas of Initiative product, ensuring solutions developed are business-appropriate and meet agreed-upon KPIs
• Develop your client advice team through performance management and giving consistent feedback
• Actively drive and support the efforts of leadership and the integrated client team, including SBUs, to deliver brilliant work, best in class, integrated solutions, and flawless execution, contributing to positive client satisfaction scores

Required Skills And Experience

• Experience in Marketing, Advertising or Media
• Experience leading, managing and developing a staff
• Proven ability to develop and maintain strong professional relationships with clients, colleagues and vendors
• Ability to drive projects from conception to completion; strong project management experience
• Background in consulting, marketing, advertising or integrated communications

Desired Skills And Experience

• 7+ years’ relevant experience with 4+ years’ management experience
• Strong leader, presenter and packager of opportunities
• Strong commercial acumen
• Prior experience on a pharmaceutical client

$130,000 - $150,000

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$130,000 - $150,000