Director, CIAM & Identity Security

Ally; Charlotte (NC); Hybrid; USD 135,000 - 235,000; Full time

Job summary

Ally Financial is seeking a senior leader to drive authentication and identity programs in a hybrid in-office role based in Charlotte, NC. You will shape customer authentication policy across login, MFA, session trust, and recovery, partnering with product and security teams to balance risk, security, and customer experience.

You will own cross-channel roadmaps, manage vendor relationships in identity verification, and guide CIAM initiatives across digital and contact channels while aligning

Qualifications

• Bachelor’s degree in Business, Technology, Computer Science, Information Systems, or related field, or equivalent practical experience.
• 10+ years in banking/fintech with fraud/identity leadership and ownership of authentication, account takeover controls, and login/MFA/recovery experiences.
• Strong cross-functional operator balancing fraud risk, security, and CX across Fraud, Cyber, Digital, Data & Analytics and Compliance.
• Demonstrated expertise in fraud prevention, identity strategy, customer authentication, account takeover mitigation, and digital/customer risk management.
• Proven experience defining strategy and leading execution for enterprise-scale authentication, identity, or fraud-related capabilities.
• Strong track record of influencing and aligning senior stakeholders across business, fraud, risk, operations, technology, and security functions.
• Experience leading CIAM, IAM, authentication, digital identity, fraud prevention, or customer security product teams.
• Deep familiarity with authentication and identity standards and capabilities (MFA, SSO, OAuth 2.0, OpenID Connect, FIDO2, passkeys, biometrics, device binding, identity proofing, account recovery, FFIEC, NIST).
• Strong experience in financial services, fintech, or another highly regulated industry with fraud risk and digital channel complexity.
• Experience with omnichannel customer journeys involving both digital and assisted-service or call center authentication experiences.

Responsibilities

• Set the customer authentication policy and decision framework across login, step-up, recovery, and session trust, defining when to allow, challenge, elevate, or block access.
• Own the cross-channel authentication roadmap & business requirements across mobile, web, contact center, including MA, biometrics, device trust, session orchestration, & recovery flows.
• Partner with Login and Security product team in Digital on app/web experiences and with the Phone teams (inbound/outbound, vendor, IVR/telephony).
• Own select vendor relationships in authentication & identity verification space.
• Direct authentication decisioning and capability strategy by specifying the signals, controls, and vendor capabilities required for authentication decisions.
• Steer Fraud Data & Analytics team on rules, models, and thresholds and Fraud Platforms / Engineering team on tooling, integrations, and platform enhancements.
• Maintain the inventory of CIAM risks and mapped controls, incorporating fraud investigations, loss analysis, and external threat intelligence to identify control gaps & prioritize remediation.
• Evaluate and pilot new authentication capabilities, signals, and data sources to strengthen CIAM controls against emerging threats and attack patterns.
• Define clear handoffs with adjacent identity teams, ensuring Deposits /KYC / ID proofing owns initial identity verification at account opening, while CIAM owns ongoing customer authentication, recovery, and session trust for returning customers.

Skills

Fraud leadership

Identity strategy

Cross-functional leadership

Authentication expertise

Stakeholder management

Data analysis

Regulatory aware

Education

Bachelor’s degree or higher in Business/Tech/CS/IS

Tools

Jira

Confluence

Analytics platforms

Job description

Ally Financial is seeking a senior leader to drive authentication and identity programs in a hybrid in-office role based in Charlotte, NC. You will shape customer authentication policy across login, MFA, session trust, and recovery, partnering with product and security teams to balance risk, security, and customer experience.

You will own cross-channel roadmaps, manage vendor relationships in identity verification, and guide CIAM initiatives across digital and contact channels while aligning