Director, Certification Exam Delivery (Hybrid)

Embarcaderomediagroup; East Lansing (MI); Hybrid; USD 120,000 - 180,000; Full time

Job summary

ABEM, located in Michigan with hybrid, remote-eligible work, seeks a Director to lead the planning, execution, and continuous improvement of the Certifying Examination program. The role focuses on exam administration, readiness, risk management, and stakeholder engagement to ensure high-quality experiences for candidates, volunteers, and staff.

You will collaborate with executive leadership, technology teams, and cross-functional partners, manage budgets and staffing, and travel roughly nine

Qualifications

• Bachelor's degree in Business, Management, Education, Health Administration, or related field (Master's preferred).
• 7+ years of experience in program management, certification, credentialing, assessment operations, or a related field.
• Experience leading complex, high-stakes programs with multiple stakeholders and timelines.
• Strong leadership, communication, analytical, and problem-solving skills.
• Experience with change management, operational readiness, and process improvement preferred.
• Experience working with technology platforms, testing, and system implementations preferred.

Responsibilities

• Lead administration of ABEM's Certifying Examination program.
• Drive exam readiness, operational planning, and risk mitigation.
• Oversee logistics, volunteer coordination, candidate management, and staffing needs.
• Partner with technology teams on system enhancements, testing, and platform reliability.
• Manage budgets, vendor relationships, and resource planning.
• Lead change management, process improvement, and post-exam reviews.
• Develop dashboards, KPIs, and executive-level reporting.
• Attend all Certifying Exam administrations (approximately 9 weeks of travel annually).

Skills

Leadership

Communication

Analytical

Problem-solving

Education

Bachelor's degree in Business/Management/Education/Health Administration

Master's degree preferred

Job description

ABEM, located in Michigan with hybrid, remote-eligible work, seeks a Director to lead the planning, execution, and continuous improvement of the Certifying Examination program. The role focuses on exam administration, readiness, risk management, and stakeholder engagement to ensure high-quality experiences for candidates, volunteers, and staff.

You will collaborate with executive leadership, technology teams, and cross-functional partners, manage budgets and staffing, and travel roughly nine